Do you want to develop your marketing skills in a busy and supportive environment, whilst helping people to create warmer homes, reduce their energy bills, and lower their carbon footprint? We have an exciting opportunity for a Marketing Assistant to join our team.

Who we are:

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our website for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

• The role is based in the content team within the marketing and communications department.
• This position will report to the campaigns and brand manager, who is based in our Edinburgh office.
• We are collaborative – we work very closely with colleagues in different Energy Saving Trust departments, suppliers, agencies and funders.
• We are expert – we’re responsible for advising colleagues on our brand.
• We are supportive – we work closely as a team, helping make sure we achieve the best we can together.

The role

Based within our content team, you’ll provide assistance to digital, content and PR teams across the marketing and communications team with an additional focus on supporting campaigns and brand work.

What you’ll do

• Manage project timelines and deadlines – booking appointments, liaising with external agencies, gathering and managing feedback on creative assets from internal stakeholders.
• Write content for email newsletters and campaigns.
• Use design software to create graphics and other creative assets.
• Work with brand guidelines and developing collateral with creative agencies and internal teams.

What you’ll bring

• Demonstrable organisational skills and excellent admin skills, with the ability to keep track of multiple requests, deadlines and projects at the same time.
• Ability to manage and prioritise a busy workload and multi-task.
• Experience of using the full Microsoft Office package, including diary management.
• Demonstrable attention to detail, and ability to receive, interpret and follow instructions accurately.
• Writing skills, with some experience of writing, proofing and editing accurate and engaging copy for a variety of audiences and formats.

Do you want to develop your marketing skills in a busy and supportive environment, whilst helping people to create warmer homes, reduce their energy bills, and lower their carbon footprint?

We have an exciting opportunity for a Marketing Assistant to join our team. You’ll provide digital and traditional marketing support, including content creation and administrative support – focusing on the delivery of the Home Energy Scotland programme; Scotland’s leading free and impartial energy advice service. As part of Energy Saving Trust’s wider marketing and communications team, you’ll work with marketing professionals and energy experts to deliver your role at what is a crucial time for householders.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

Aurene Fernandes, Marketing and Communications Assistant said: ‘As a marketing assistant, I was exposed to so many different aspects of the job. From social media, and website content to working on strategic reporting, you’re always working on something exciting. No two days are the same. Moreover, working with Energy Saving Trust’s marketing team is always a joy. There’s always someone to support you throughout. If you’re enthusiastic, creative, organised and love working within a dynamic team then this could be the role for you!’

The team

• The Home Energy Scotland Marketing Team is based in Edinburgh and sits within the wider Marketing Communications directorate. It’s responsible for delivering tactical and strategic marketing and communications activities to support the Home Energy Scotland programme to achieve its KPIs.
• We are responsive – we handle a high volume of incoming requests from our internal stakeholders as well as the Scottish Government, and we also identify ways we can work across other programme teams to help support each other’s activities.
• We are collaborative – we work very closely with colleagues in different Energy Saving Trust departments, suppliers, agencies and funders.
• We are expert – we’re responsible for advising colleagues on our specialist area.
• We are supportive – we work closely as a team, helping make sure we achieve the best we can together.

What you’ll do

• You’ll support the marketing team to implement annual marketing communications plans and assist with day-to-day tactical marketing activity
• You’ll create content for and monitor our social media channels
• You’ll assist with creating and editing website content such as news stories, blog posts and case studies
• You’ll create, schedule, and help optimise email campaigns
• You’ll support with collateral development, events and general administrative tasks

What you’ll bring

• Excellent attention to detail, organisational and communication skills
• Writing and editing experience for social media, with the ability to turn complex issues into succinct, compelling content
• An ability to work using your own initiative and manage and prioritise a busy workload
• It would be desirable (but not essential) to have digital marketing experience and knowledge, including experience of using website content management systems, social media monitoring platforms, email marketing software and experience in using design and basic video editing tools such as InDesign, Canva and Biteable.

This is a 12-month fixed term position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This is a full-time role. As standard we offer all contracts on blended (home and office-based) working but as a team we aim to meet in the office at least once a week. We will be happy to discuss this and our blended working model at the interview stage with you.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

We manage the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly which is why we need more skilled and dedicated people to join our team now.

We collaborate with colleagues across the Energy Saving Trust as well as working with external partners in Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

This is an exciting role within the Home Energy Scotland team, reporting to the Fuel Poverty Partnerships Manager, Home Energy Scotland. You will be a key player, working with specialist Energy carers and advisors in the Home Energy Scotland advice centres, Energy Saving Trust colleagues in the Home Energy Scotland team and with external stakeholders to support the successful delivery of the fuel poverty programmes.

What you’ll do

You will assist with all elements of programme management. This will include engaging with a variety of external stakeholders, monitoring of progress against project plans and preparing reports.

▪ Support and manage correspondence relating to Warmer Homes Scotland application appeals and complex cases, helping householders get support to manage their energy use and costs.

▪ Provide guidance to advice centres on applications for Warmer Homes Scotland, and for crisis funding, for vulnerable fuel poor households.

▪ Support the specialist advisors and Energy carers in the Home Energy Scotland network who work directly with vulnerable households with training, information, processes, and reporting.

What you’ll bring

▪ Excellent communication skills, ability to build and maintain relationships with internal and external stakeholders.

▪ Ability to work to deadlines, handle change, solve problems and make tactical and strategic decisions.

▪ Knowledge of energy efficiency and fuel poverty, interest in social justice and sustainability.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This will need to be a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

The Compliance team are one of the key support services which serve as an anchor in our organisation. We lead on advice in data protection, financial conduct and maintain the organisation’s Integrated Management System (IMS); made up of the quality, environmental, energy, and information security standards.

As a team we believe in walking the walk for our organisation. We are therefore consistently reviewing and challenging ourselves to be the best we can be to support the organisation in fulfilling its ambitions to address the climate emergency. This has created a team full of engaged, passionate and super supportive team members.

If successful, you will not just be joining a team, but becoming part of our culture. With regular check in calls and weekly fun quizzes, we make sure we are there for each other in all we do and can pull together to deliver for our people.

The role

The Data Protection Officer role presents an exciting opportunity to advance your career in data protection, information security and privacy. You will provide day to day support and advice across the organisation for all matters relating to data protection, support the Compliance and Accreditation Manager and chair our Information Governance group. You will lead our Data Protection Team with one direct report and be an integral part of the IT and Compliance team.

You will play a vital role in ensuring our organisation is continuously improving its approach to data protection and providing staff with sufficient training on, and awareness of, key compliance issues.

What you’ll do

• Lead the development, review and continual improvement of policies and procedures, and monitor organisational compliance

• Lead the data protection team, managing our Data Protection Assistant

• Lead the delivery of in-house training and the development of training packages for the organisation

• Coordinate and support with responses to information requests such as Subject Access

• Use information to analyse and report on trends, identify risks, and assist business areas with risks assessment to guide their activities and target resources

• Log and investigate reports of noncompliance and support business areas to resolve them

• Play an active role in the internal audit function in conducting routine audits, and producing audit reports for senior management.

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What you’ll bring

• 2-3 years’ experience of working in a data protection role

• Data protection qualification (such as a practitioner certificate)

• An honest and trustworthy approach with strong interpersonal skills, comfortable liaising with varying levels of seniority

• Capable and comfortable with Office 365 applications

• Excellent attention to detail

• Proactive with good initiative

• Have a coaching approach to line-management

• Strong interpersonal skills, comfortable liaising with varying levels of seniority.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

The focus of the role will be supporting the administration of the Community and Renewable Energy Scheme (CARES), delivered by Local Energy Scotland (a consortium of Scottish based charities led by the Energy Saving Trust).

This is a highly regarded Scottish Government programme The job purpose is to provide administrative support including the drafting of funding offers, processing of grant and loan claims and organisation of meetings to assist with the delivery of the CARES programme which supports local communities to develop, invest in and benefit from renewable energy projects.

Local Energy Scotland has a network of regional development officers and technical specialists who offer free impartial advice and support to stakeholders on delivering energy projects which benefit and involve local communities.

The role

We currently have a vacancy for a Programme Assistant in the CARES team. The Programme Assistant will provide administrative support to assist with the delivery of Community and Renewable Energy Scheme (CARES) and may occasionally provide support to other Scottish renewable energy programmes delivered by Energy Saving Trust.

CARES is a highly regarded Scottish Government programme that supports local communities to develop, invest in and benefit from renewable energy projects. This will be varied and interesting development opportunity with the Renewables team and you will be encouraged to grow your role and responsibilities over time.

What you’ll do

▪ Preparing grant & loan offers, processing CARES claims and assisting with the production of panel packs for CARES funding panels.

▪ Dealing with enquiries – acting as the first point of contact for CARES enquiries and logging these.

▪ Engaging with Scottish communities and renewable energy developers to populate the Scottish Government’s Community Benefit register.

▪ Update the CARES project portal with new funding offer, claim and project data as applicable.

▪ Responsible for the day-to-day administration and programme support of the team including helping to organise meetings.

What you’ll bring

▪ Excellent administration skills, with excellent attention to detail.

▪ Good working knowledge of Microsoft Office suite- in particular, Excel.

▪ Results orientated with the ability to work to set targets and deadlines.

▪ Good interpersonal and written communication skills.

▪ Enthusiasm, self-motivation, and a flexible approach.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within Scotland) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance.

Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

• An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience.
• Leaning on the expertise of project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed.
• We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Influential coaching and feedback support.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring and implementing digital engagement channels to enhance customer experience options.

The role

• Support Energy Saving Trust advice teams and Home Energy Scotland subcontractors to deliver a world class service for all our customers, meeting or exceeding contracted customer experience standards across all customer facing channels.
• Maintain and improve the quality of internal resources and develop projects that support advice teams to succeed.
• Be the team’s customer feedback specialist.

What you’ll do

• Complete comprehensive regular quality monitoring spot-checks for our advice services. Ensuring that Delivery Standards are being used consistently by local evaluators, and that feedback is effective, and results are accurate.
• Data and trend analysis from various sources and create trackers and reports that identify performance standards, trends and required focus areas.
• Develop and deliver training courses/sessions for the team to ensure performance standards are met and continuous improvement is evident for new and existing staff.
• Coach people and influence accountability to nurture a continuous improvement culture.
• Support the handling of customer feedback and complaints. This will include handling challenging customers, dealing with escalated complaints, customer satisfaction analysis, identifying trends and addressing training needs for the Advice Centre.
• Provide support on any current project-based work which contributes to the overall customer experience related objectives.

What you’ll bring

• Previous quality monitoring experience or evaluation of others’ work and/or expertise in coaching, feedback and influencing accountability in others.
• A strong customer focus with a passion for customer experience excellence who is solution focused, driven by success and results who challenges high standard performances of self and others.
• Good analytical and research skills to identify and report on opportunities.
• Effective feedback and collaboration approaches, coupled with coaching, leadership and influencing skills which supports and develops others and promotes accountability.
• Experience of delivering training sessions is desirable.
• Good working knowledge of Microsoft Office suite.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This will need to be a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

This role will join Energy Saving Trust’s Group Marketing and Communications team. We are responsible for:

• Getting our energy saving message out to consumers
• Growing and developing our brand and reputation
• Influencing consumers’ behaviour with marketing and communications campaigns
• Influencing UK government policy through PR, thought leadership and speaking opportunities
• Driving people to our energy saving advice through our digital channels
• Collaborating and partnering with relevant stakeholders to address the climate emergency.

Our experienced, skilled team of around 40 people meets regularly and effectively collaborates. We’re professional, we strongly encourage Continuing Professional Development and training and we’re very supportive.

The role

Home Energy Scotland is the free, impartial energy advice service funded by the Scottish Government and delivered by Energy Saving Trust. Its mission is to help people in Scotland create warmer homes, reduce their energy bills and lower their carbon footprint.

As well as working directly with households, we partner with organisations and community groups. Our partnership portal lets organisations refer people who may be struggling to heat their homes to us for expert advice, and we also deliver services that help employers support staff through our employee engagement activities.

The Marketing Communications Executive role forms a key part of the Home Energy Scotland marketing team. Reporting to the Marketing Communications Manager, the successful postholder will be joining us at an unprecedented time where concerns around energy costs and the needs for our services have never been higher. No two days are the same – and you’ll be at the front line of helping people across Scotland to save money, mitigating the climate emergency and playing a key role in helping Scotland to reach its target of Net Zero emissions by 2045.

What you’ll do

• You’ll work closely with our programme team, marketing colleagues and a wide range of internal and external stakeholders to develop annual marketing plans and determine KPIs for all activities.
• Deliver effective and innovative marketing communications activities for our partnerships & communities and employee engagement activities.
• You’ll also support the delivery of wider consumer campaigns to help us achieve our marketing objectives and support the wider Key Performance Indicators of the programme.
• You’ll handle the tactical delivery of marketing output – from traditional and digital content creation, to print production and supporting with event activity.
• Measure the impact of all programme campaigns to inform future marketing strategies.

What you’ll bring

• You’ll be an excellent written and verbal communicator with the ability to write clear and accurate communications across the full range of marketing channels, taking into account best search engine optimisation principles.
• You’ll ideally have worked in a similar role previously – this can be on agency or client-side – and have good knowledge about current best practice in marketing.
• Be results oriented with an excellent eye for detail.
• Good organisational skills including ability to work to deadlines at pace and prioritise your work effectively.
• You’ll be experienced at managing internal and external stakeholder relationships.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please seeour careers pagefor more information on why Energy Saving Trust is a great place to work.

The team

This role will join Energy Saving Trust’s Group Marketing and Communications team. We are responsible for:

• Getting our energy saving message out to consumers
• Growing and developing our brand and reputation
• Influencing consumers’ behaviour with marketing and communications campaigns
• Influencing UK government policy through PR, thought leadership and speaking opportunities
• Driving people to our energy saving advice through our digital channels
• Collaborating and partnering with relevant stakeholders to address the climate emergency.

Our experienced, skilled team of around 40 people meets regularly and effectively collaborates. We’re professional, we strongly encourage Continuing Professional Development and training and we’re very supportive.

The role

Do you want to develop your marketing skills in a busy and supportive environment, whilst helping people to create warmer homes, reduce their energy bills, and lower their carbon footprint? We have an exciting opportunity for a Marketing Assistant to join our Home Energy Scotland team.

You’ll provide digital and traditional marketing support, including content creation and administrative support – focusing on the delivery of the Home Energy Scotland programme; Scotland’s leading free and impartial energy advice service. As part of Energy Saving Trust’s wider marketing and communications team, you’ll work with marketing professionals and energy experts to deliver your role at what is a crucial time for householders.

What you’ll do

• You’ll support the marketing team to implement annual marketing communications plans and assist with day-to-day tactical marketing activity
• You’ll create content for and monitor our social media channels
• You’ll assist with creating and editing website content such as news stories, blog posts and case studies
• You’ll create, schedule, and help optimise email campaigns
• You’ll support with collateral development, events and general administrative tasks

What you’ll bring

• Excellent attention to detail, organisational and communication skills
• Writing and editing experience for social media, with the ability to turn complex issues into succinct, compelling content
• An ability to work using your own initiative and manage and prioritise a busy workload
• It would be desirable (but not essential) to have digital marketing experience and knowledge, including experience of using website content management systems, social media monitoring platforms, email marketing software and experience in using design and basic video editing tools such as InDesign, Canva and Biteable.

This is a permanent, full time position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

For more information, please see job description on our website.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

As part of the investment in our mission we are seeking a user experience designer. This new role has been created to support our strategic objective of accelerating our progress towards becoming a digitally led organisation.

The team

An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience across all of Energy Saving Trust’s activities.

The role

We are looking for a user experience (UX) designer to establish and embed UX processes across the organisation, champion usability, establish measurement methods, design and conduct user research and provide UX expert advice and training to colleagues.

You will have the ability to develop strategic plans for UX and oversee and facilitate consistency in approach to UX across the business.

In this role, you should have an analytical and creative mindset with a high degree of creativity, empathy, passion and problem-solving ability. A strong portfolio of successful UX and other technical projects is essential.

What you’ll do

• Establish organisational UX processes, procedures and tools in line with our objective to be digital-first and support teams to ensure processes are consistently applied.
• Champion usability to embed UX practice throughout the organisation to ensure our services are accessible, meet customers’ needs and that high levels of satisfaction are achieved for our digital customer advice channels.
• Establish metrics and tools to enable us to measure whether our projects are delivering the intended results.
• Design and conduct user research and interpret user research and translate this into our digital service design.

What you’ll bring

• Proven user experience leadership skills including ability to promote and embed UX throughout the company and interpret vision to lead on decisions.
• Proven ability to lead multidisciplinary teams that deliver, with ability to create a collaborative environment, moderate conflict resolution within teams and give and receive constructive feedback.
• Proven analytical skills, with ability to gather and analyse information, and able to think strategically.
• Strong communication skills with ability to make complex and technical information clear and accessible for non-technical audiences and communicate effectively with stakeholders at all levels.
• User focus with ability to identify and understand users, engage meaningfully with them, translate user stories and propose design approaches or services to meet these needs.
• Understanding of how the digital economy is changing user behaviour and of advances in technology including methods and tools.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role. We are open to flexible working locations (within Great Britain) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

Our team in Energy Saving Trust manages the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly. We need to recruit more skilled and dedicated people to join our team now.

Our team collaborates widely with colleagues in Energy Saving Trust, staff across the Home Energy Scotland network and many other partners across Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

This role will form part of the Home Energy Scotland team and will develop advice and training content for a range of services and media. You will be responsible for creating new advice resources, web content and training materials, as well as modifying, improving and repurposing existing content, working with colleagues across the organisation to ensure that advice content is accurate, appropriate, engaging and fit for purpose.

What you’ll do

• Develop and update content and resources to support Home Energy Scotland’s advice services.
• Review all advice materials used by Home Energy Scotland regularly for accuracy, relevance, consistency and suitability and ensure that the sources feeding into the advice materials are checked and approved by the Energy Saving Trust knowledge team and clearly referenced.
• Develop expertise in the content of advice materials used by Home Energy Scotland and our quality framework to ensure we continue to deliver high quality advice to the public.
• Organise materials or guidance and deliver training sessions or workshops to help staff within the advice centres to improve quality and performance when delivering advice to improve the outcomes achieved.
• Work closely with our fuel poverty support officers who deal with complex cases or appeals where a householder has made an unsuccessful application for assistance, to ensure the responses supplied are of consistently high quality.

What you’ll bring

The ideal candidate will have excellent verbal and written communication skills, with the ability to work effectively in a fast-paced and changing environment.

You will have the ability to write effectively for a range of audiences and channels including web, e-learning, presentations, factsheets and supporting materials. You will understand interpretation and translation, accessibility, and needs of specific audiences to produce appropriate advice resources.

You will be confident in creating presentations and experienced in explaining technical information to a non-technical audience, with a strong focus on customer/client quality and satisfaction.

You will be supported by the HES team, who have been providing energy advice to the public for many years; as well as the knowledge team who lead the field in delivering data and insight on the energy transition.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role. We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

We manage the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly which is why we need more skilled and dedicated people to join our team now.

We collaborate with colleagues across the Energy Saving Trust as well as working with external partners in Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

This is an exciting role within the Home Energy Scotland team, reporting to the Fuel Poverty Partnerships Manager, Home Energy Scotland. You will be a key player, working with specialist Energy carers and advisors in the Home Energy Scotland advice centres, Energy Saving Trust colleagues in the Home Energy Scotland team and with external stakeholders to support the successful delivery of the fuel poverty programmes.

What you’ll do

You will assist with all elements of programme management. This will include engaging with a variety of external stakeholders, monitoring of progress against project plans and preparing reports. You’ll also:

▪ Support and manage correspondence relating to Warmer Homes Scotland application appeals and complex cases, helping householders get support to manage their energy use and costs.

▪ Provide guidance to advice centres on applications for Warmer Homes Scotland, and for crisis funding, for vulnerable fuel poor households.

▪ Support the specialist advisors and Energy carers in the Home Energy Scotland network who work directly with vulnerable households with training, information, processes, and reporting.

What you’ll bring

▪ Excellent communication skills, ability to build and maintain relationships with internal and external stakeholders.

▪ Ability to work to deadlines, handle change, solve problems and make tactical and strategic decisions.

▪ Knowledge of energy efficiency and fuel poverty, interest in social justice and sustainability.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This will need to be a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

Energy Saving Trust are looking for a Team Assistant with a keen eye for detail to join our growing transport team. We are looking for an individual who is hard-working, confident managing spreadsheets and large datasets and able to pick up tasks quickly, and who is passionate about helping people to reduce their transport emissions.

The role

Reporting to the Project Manager, our successful candidate will be primarily responsible for providing the day-to-day administrative support for the ERDF Low Carbon Travel and transport Challenge Fund along with providing wider support for the transport team.

Your duties will include keeping records, accounts, and other information up to date and accurate, along with supporting with a wide range of project delivery activities including communications, reporting, surveys, evaluation, and research. You will have excellent customer service skills and be confident on the phone and emails.

What you’ll do

We are looking for someone with experience of performing administrative tasks and managing large spreadsheets. An excellent communicator, both verbal and written, you will be confident with your IT skills and have an existing knowledge of zero-emission vehicles.

What you’ll bring

• Well-developed administration skills, including IT skills and use of MS Office.
• Great numeracy skills and strong attention to detail.
• Excellent organisational and coordination skills.
• Experience of or ability to work in a fast-paced environment with ability to prioritise activity.
• Great communication and interpersonal skills, able to work on own initiative and as part of a team.

This is a fixed term position until 31 March 2024. Our standard weekly hours are 37.5 hours, Monday to Friday.

This is a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

This role will join Energy Saving Trust’s Group Marketing and Communications team. We are responsible for:

▪ Getting our energy saving message out to consumers

▪ Growing and developing our brand and reputation

▪ Influencing consumers’ behaviour with marketing and communications campaigns

▪ Influencing UK government policy through PR, thought leadership and speaking opportunities

▪ Driving people to our energy saving advice through our digital channels

▪ Collaborating and partnering with relevant stakeholders to address the climate emergency.

Our experienced, skilled team of around 40 people meets regularly and effectively collaborates. We’re professional, we strongly encourage Continuing Professional Development and training and we’re very supportive.

The role

The Marketing Communications Executive role sits within the Energy Saving Trust programme marketing team. Reporting to the Marketing Communications Manager, you’ll deliver a range of campaigns and activities, including PPC and paid social media, email marketing, events, collateral and content creation, for a variety of programmes primarily for Scottish Government but also for UK government and other stakeholders, and you’ll play a key role in helping Scotland to reach its target of Net Zero emissions by 2045.

What you’ll do

▪ You’ll work closely with our programme team, marketing colleagues and a wide range of internal and external stakeholders to develop annual marketing plans and determine KPIs for all activities.

▪ Deliver effective and innovative marketing communications activities for our partnerships & communities and employee engagement activities.

▪ You’ll also support the delivery of wider consumer campaigns to help us achieve our marketing objectives and support the wider Key Performance Indicators of the programme.

▪ You’ll handle the tactical delivery of marketing output – from traditional and digital content creation, to print production and supporting with event activity.

▪ Measure the impact of all programme campaigns to inform future marketing strategies.

What you’ll bring

▪ You’ll be an excellent written and verbal communicator with the ability to write clear and accurate communications across the full range of marketing channels, taking into account best search engine optimisation principles.

▪ You’ll ideally have worked in a similar role previously – this can be on agency or client-side – and have good knowledge about current best practices in marketing.

▪ You’ll have experience in developing and delivering annual marketing plans and setting and monitoring KPIs to meet objectives.

▪ You’ll be familiar with SEO and have experience in delivering paid search and social media campaigns.

▪ You’ll have proven stakeholder management skills and experience, with an ability to deal effectively with people at different levels.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust has a fantastic opportunity to join the Transport team in Edinburgh as an Assistant Programme Manager, working on a combination of our business transport support, dealership engagement and taxi decarbonisation programmes. Reporting to the Programme Manager, this role will be responsible for the successful delivery of grant funding to businesses and local authorities for a new pilot project in the sustainable transport sector.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The role

• Manage relationship with key Transport Scotland contacts and partner organisations.
• Ensure coordination between internal Energy Saving Trust teams including the Technical Team, Marketing and Finance.
• Complete regular reporting to Transport Scotland on key metrics and provide ad hoc reporting in a timely fashion when required.
• Assist in tracking and forecasting demand to provide accurate budget management.
• Maintaining good relationships with industry, stakeholders and delivery partners and ensuring any problems are identified and dealt with quickly and professionally.
• Quality control over processes and documentation.

What you’ll do

You will assist with all elements of programme management, this will include engaging with a variety of external stakeholders, quality checking advice and business reports. Your ability to plan and prioritise multiple competing activities, be able to drive and negotiate and influence results through people is essential in this fast-paced environment.

Your work will be vital in supporting Energy Saving Trust’s role in reducing the country’s transport emissions by helping to transition Scotland’s public and private fleets to electric.

What you’ll bring

You will be a highly motivated self-starter, with a keen eye for detail and striving for excellence in all the work that you do. You will have a willingness to learn about low carbon transport technologies and the environmental impact of transport.

We are looking for someone with outstanding communication skills to effectively manage client relationships. You will also have excellent report writing, work prioritisation and presentation skills. Confidence in Excel and other IT programmes is essential.

This is a fixed term position until 31 March 2024. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role.

We are open to flexible working locations (within Scotland) and as standard we offer all contracts on blended (home and office-based) working.

For more information, please see job description: JD- Assistant Programme Manager- RG 1055

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

Please see attached job description below.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

The Compliance team are one of the key support services which serve as an anchor in our organisation. We lead on advice in data protection, financial conduct and maintain the organisation’s Integrated Management System (IMS); made up of the quality, environmental, energy, and information security standards.

As a team we believe in walking the walk for our organisation. We are therefore consistently reviewing and challenging ourselves to be the best we can be to support the organisation in fulfilling its ambitions to address the climate emergency. This has created a team full of engaged, passionate and super supportive team members.

If successful, you will not just be joining a team, but becoming part of our culture. With regular check in calls and weekly fun quizzes, we make sure we are there for each other in all we do and can pull together to deliver for our people.

The role

The Data Protection Assistant role presents an exciting opportunity to pursue a career in data protection, with exposure to wider compliance-related areas. You will provide day to day support and advice across the organisation for all matters relating to data protection.

You will play a vital role in ensuring our organisation is continuously improving its approach to data protection and providing staff with sufficient training on and awareness of key compliance issues.

What you’ll do

Support the Data Protection Officer in carrying out their statutory and other responsibilities. You will be fully supported to build the regulatory and other technical knowledge required to succeed in this role, undertaking key tasks including:

• Provide day to day support and advice across the organisation for all matters relating to data protection
• Contribute to the development, review and continuous improvement of policies and procedures, and monitor organisational compliance
• Support the delivery of inhouse training and the development of training packages for the organisation
• Coordinate and support with responses to information requests such as Subject Access
• Use information to analyse and report on trends, identify risks, and assist business areas with risks assessment to guide their activities and target resources
• Log and investigate and reports of noncompliance and support business areas to resolve them
• Support the internal audit function in conducting routine audits, and producing audit reports for senior management

Essential Qualifications and Experience

• Higher Maths and English at C and above or equivalent
• A basic understanding of data protection laws

Skills and Qualities

• Honest and trustworthy
• Familiar with Office 365 applications
• Excellent attention to detail
• Proactive with good initiative
• Strong interpersonal skills, comfortable liaising with varying levels of seniority.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

This role will join Energy Saving Trust’s Group Marketing and Communications team. We are responsible for:

• Getting our energy saving message out to consumers
• Growing and developing our brand and reputation
• Influencing consumers’ behaviour with marketing and communications campaigns
• Influencing UK government policy through PR, thought leadership and speaking opportunities
• Driving people to our energy saving advice through our digital channels
• Collaborating and partnering with relevant stakeholders to address the climate emergency.

Our experienced, skilled team of around 40 people meets regularly and effectively collaborates. We’re professional, we strongly encourage Continuing Professional Development and training and we’re very supportive.

The role

Home Energy Scotland is the free, impartial energy advice service funded by the Scottish Government and delivered by Energy Saving Trust. Its mission is to help people in Scotland create warmer homes, reduce their energy bills and lower their carbon footprint.

As well as working directly with households, we partner with organisations and community groups. Our partnership portal lets organisations refer people who may be struggling to heat their homes to us for expert advice, and we also deliver services that help employers support staff through our employee engagement activities.

The Marketing Communications Executive role forms a key part of the Home Energy Scotland marketing team. Reporting to the Marketing Communications Manager, the successful postholder will be joining us at an unprecedented time where concerns around energy costs and the needs for our services have never been higher. No two days are the same – and you’ll be at the front line of helping people across Scotland to save money, mitigating the climate emergency and playing a key role in helping Scotland to reach its target of Net Zero emissions by 2045.

What you’ll do

• You’ll work closely with our programme team, marketing colleagues and a wide range of internal and external stakeholders to develop annual marketing plans and determine KPIs for all activities
• Deliver effective and innovative marketing communications activities for our partnerships & communities and employee engagement activities.
• You’ll also support the delivery of wider consumer campaigns to help us achieve our marketing objectives and support the wider Key Performance Indicators of the programme.
• You’ll handle the tactical delivery of marketing output – from traditional and digital content creation, to print production and supporting with event activity.
• Measure the impact of all programme campaigns to inform future marketing strategies.

What you’ll bring

• You’ll be an excellent written and verbal communicator with the ability to write clear and accurate communications across the full range of marketing channels, taking into account best search engine optimisation principles.
• You’ll ideally have worked in a similar role previously – this can be on agency or client-side – and have good knowledge about current best practice in marketing.
• Be results oriented with an excellent eye for detail
• Good organisational skills including ability to work to deadlines at pace and prioritise your work effectively.
• You’ll be experienced at managing internal and external stakeholder relationships.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

This Marketing Communications Executive role will join Energy Saving Trust’s Group Marketing and Communications team. We are responsible for:

• Getting our energy saving message out to consumers
• Growing and developing our brand and reputation
• Influencing consumers’ behaviour with marketing and communications campaigns
• Influencing UK government policy through PR, thought leadership and speaking opportunities
• Driving people to our energy saving advice through our digital channels
• Collaborating and partnering with relevant stakeholders to address the climate emergency.

Our experienced, skilled team of around 40 people meets regularly and effectively collaborates. We’re professional, we strongly encourage Continuing Professional Development and training and we’re very supportive.

The role

Home Energy Scotland is the free, impartial energy advice service funded by the Scottish Government and delivered by Energy Saving Trust. It’s mission is to help people in Scotland create warmer homes, reduce their energy bills and lower their carbon footprint.

As well as working directly with households, we partner with organisations and community groups. Our partnership portal lets organisations refer people who may be struggling to heat their homes to us for expert advice, and we also deliver services that help employers support staff through our employee engagement activities.

The Marketing Communications Executive role forms a key part of the Home Energy Scotland marketing team. Reporting to the Marketing Communications Manager, the successful postholder will be joining us at an unprecedented time where concerns around energy costs and the needs for our services have never been higher. No two days are the same – and you’ll be at the front line of helping people across Scotland to save money, mitigating the climate emergency and playing a key role in helping Scotland to reach its target of Net Zero emissions by 2045.

What you’ll do

• You’ll work closely with our programme team, marketing colleagues and a wide range of internal and external stakeholders to plan and executive effective and innovative marketing communications activities for our partnerships & communities and employee engagement activities.
• You’ll also support the delivery of wider consumer campaigns to help us achieve our marketing objectives and support the wider Key Performance Indicators of the programme
• You’ll handle the tactical delivery of marketing output – from traditional and digital content creation, to print production supporting with event activity.

What you’ll bring

• You’ll be a top-quality written communicator with the ability to write clear and accurate communications across the full range of marketing channels, taking into account best search engine optimisation principles.
• You’ll ideally have worked in a similar role previously – this can be on agency or client-side.
• You’ll have an excellent eye for detail
• You’ll be excellent at managing stakeholder relationships.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. As standard we offer all contracts on blended (home and office-based) working.

For more information, or to apply please visit our website.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

We manage the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly which is why we need more skilled and dedicated people to join our team now.

We collaborate with colleagues across the Energy Saving Trust as well as working with external partners in Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

▪ This is an exciting role within the Home Energy Scotland team, reporting to the Fuel Poverty Partnerships Manager, Home Energy Scotland. You will be responsible for developing and nurturing national and local partnerships that extend the reach and impact of Home Energy Scotland to tackle fuel poverty.

▪ By ensuring that you are motivated and effective at forming successful partnerships, you will know that this results in us visiting and supporting thousands of households, generating action which results in warmer, affordable houses across Scotland and saving hundreds of thousands of tons of carbon dioxide emissions.

What you’ll do

▪ Support the Home Energy Scotland advice centres to work to the Scottish Government’s priority areas to achieve targets for fuel poverty partnerships and will produce high quality reporting to showcase the impact of our work to tackle fuel poverty.

▪ Develop and maintain meaningful partnerships relationships with organisations that support people in fuel poverty, to extend the reach of the Home Energy Scotland network and widen the opportunities for people to access our support.

▪ Responsible for monitoring the use of our online tools to ensure they are being used effectively and opportunities for improvements to the tools or processes are leveraged.

▪ On occasion, you will be required to attend events and visit advice centres to raise awareness of our programme- therefore it is a requirement that you reside in Scotland.

What you’ll bring

▪ Experience of networking and partnership working

▪ Excellent communication skills – written and verbal

▪ Understanding of the Scottish public and third sectors.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within Scotland) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

Our team in Energy Saving Trust manages the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly. We need to recruit more skilled and dedicated people to join our team now.

Our team collaborates widely with colleagues in Energy Saving Trust, staff across the Home Energy Scotland network and many other partners across Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

Manage the successful delivery of the Energy Saving Trust (EST) employee engagement programme in Scotland through Home Energy Scotland and provide additional support by facilitating collaboration with Energy Saving Trust’s business support programmes.

The service is offered free to organisations with employees living in Scotland. It provides informative engaging activities and resources to help people reduce their energy and fuel consumption in their personal lives and encourage them to apply the same principles at work.

You don’t need to be an energy expert. We’re looking for a great communicator who’s productive working alone, in a small team, or with an audience, to professionally represent Home Energy Scotland and Energy Saving Trust, and to inspire others with enthusiasm for our mission.

You’ll need to be comfortable using video calls, webinars and email to provide the service online, minimising carbon emissions from travel. There will be some travel within Scotland using public transport to Energy Saving Trust’s Edinburgh office, Home Energy Scotland advice centre locations and to clients’ business premises.

This role is in the Home Energy Scotland team, reporting to the Partnership and Improvement Manager, Home Energy Scotland. Our previous Business Engagement Officer has moved on to another role in Energy Saving Trust and will provide a handover.

What you’ll do

• You will use your creativity to ensure Home Energy Scotland’s employee engagement is current, informative, interactive, empowers people to take action, and gets great feedback.
• In a typical week you’ll have a variety of tasks and touchpoints. You will meet with your manager, immediate team, marketing, and Home Energy Scotland advice centre colleagues.
• You’ll work to deadlines for marketing and reporting and respond to enquiries from businesses, providing excellent standards of customer service.
• Coordinate colleagues based in the five Home Energy Scotland advice centres to provide workshops, webinars, resources and advice sessions for the employees of local businesses, encouraging people to use Home Energy Scotland advice services. Content includes energy saving, low and zero carbon heat, renewable energy generation, sustainable transport and active travel, Water is always worth saving (in partnership with Scottish Water). You’ll collaborate with our Knowledge and Insight team and subject experts to develop content for new workshops, webinars, resources and elearning.
• Monitor and report on outcomes and work with Energy Saving Trust’s evaluation team to develop an evaluation for the service to inform continual improvement.

What you’ll bring

• Excellent written and verbal communication skills including presentation skills and experience of presenting to a range of organisations and other stakeholders. Teaching, training, or group facilitation experience would be valuable in this role.
• Good track record of assisting in programme delivery and achieving outcome-based targets.
• Positive attitude to relationship management and maximising opportunities.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within in Scotland) and as standard we offer all contracts on blended (home and office-based) working. This position is part of the Home Energy Scotland team and service so it requires presence in Scotland.

For more information, please see job description:JD – Business Engagement Officer – SR 987

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The role

We have a brilliant opportunity for an experienced programme manager to join the renewables team on a permanent basis. We’re looking for someone who has significant experience in programme and project management and building-level efficiency and decarbonisation/renewable energy. This role will lead delivery of a suite of domestic renewables and energy efficiency schemes for the Scottish Government as part of the ambition to create a net zero society.

What you’ll do

You’ll lead our Scottish home renewables team to deliver a number of Scottish Government-funded schemes predominantly aimed at helping homeowners in Scotland decarbonise their homes, save energy and save money. These schemes provide specialist advice, delivered via Home Energy Scotland, funding support through loans and cashback, online information including through online tools. There is a particular focus on increasing the number of low and zero emission heating systems in homes to help meet Scottish Government targets and you will be key to making this critical change happen.

You will have an immediate team of three people to manage and much larger task teams comprising internal staff and contractors. You’ll need to plan activity and deliver against targets, manage budgets and stakeholder relationships, report on activity, identify and implement improvements and be creative in finding solutions in changing circumstances.

What you’ll bring

You will be a confident manager of programmes and people who can collaborate effectively with distributed teams and contractors. You will need to have ideas to solve problems and foresight to identify opportunities for us to have even more impact. You will have determination to keep pushing forward to ensure targets are met. You must have excellent communication skills to build positive and productive relationships and be comfortable interacting at various levels.

You will need to be good at analysing data and other information and you must have excellent writing skills, underpinned by fluency with Microsoft Office products. This will allow you to create compelling management information and reports for senior management, programme funders and others working in the sector.

This is a full-time permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. We are open to flexible working patterns including blended (home and office-based) working. Some travel to the Edinburgh office and occasional travel around Scotland is likely to be required. In the future, depending on the needs of the work we deliver at the time, travel within other parts of the UK may be required.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

• An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience.
• Leaning on the expertise of project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed
• We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Influential coaching and feedback support.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring and implementing digital engagement channels to enhance customer experience options.

The role

Home Energy Scotland (HES) helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. The service is funded by the Scottish Government and managed by Energy Saving Trust. Together, we work with people and organisations to help tackle fuel poverty and the climate emergency – both key priorities for Scottish Government (and humans in general).

As the customer experience digital specialist for the Home Energy Scotland advice network, primary aspects of this role include:

• Leading our programme of digital evolution, driven by customer needs, to enhance experiences and accessibility options. This includes improving existing tools and introducing new digital products.
• Driving the development of service design and managing Home Energy Scotland’s digital workplan, progressing this in collaboration with colleagues and stakeholders, ensuring digital experiences are integrated, smooth, inclusive, accessible and consistent.
• Meeting customer and delivery needs, ensuring high levels of customer satisfaction via digital advice channels, whilst ensuring advisors are supported to succeed in quality of delivery.
• Using a collaborative and influential approach, supporting the integration of digital services into the day-to-day delivery of the HES service by the network of HES contractors.
• Management of one role and the digital budget.

What you’ll do

With a customer focus, you will own and develop the Home Energy Scotland digital ‘roadmap’ and Scottish Government digital workplan, prioritising the enhancement of existing products or the development of new products appropriately.

Introduce digital channels into the HES service, incorporate digital delivery into our company quality and feedback framework and support the network to successfully deliver the service digitally, meeting or exceeding KPIs.

• Continuously collaborate with internal and external colleagues and stakeholders to ensure the best end to end journeys whilst ensuring a joined-up approach and alignment with other internal systems.
• Analyse user and customer experiences, web analytics and other sources to identify ways to continuously improve and extend reach digitally, then implement required actions.
• Manage one direct report and the digital budget.

What you’ll bring

• A customer experience-led approach to digital service design.
• Project and change management experience.
• Experience in coordinating, collaborating with and influencing others across a range of internal and external teams with varying digital knowledge, and working in a cross functional manner.
• Self-starter, able to work on own initiative whilst prioritising tasks within a demanding environment and the ability to meet deadlines.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This is a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Location: Edinburgh. Blended working (home and Edinburgh office-based). Possible travel to Home Energy Scotland advice centres, located across Scotland.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

• An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience. Leaning on the expertise of project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed
• We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Influential coaching and feedback support.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring and implementing digital engagement channels to enhance customer experience options.

The role

• Our Home Energy Scotland advisor induction programme is certified by the Scottish Qualification Authority (SQA) and provides successful advisors with a credit rated qualification. We are looking for someone who can:
• Collaboratively and continuously maintain, develop and improve the quality of this course and keep it up to date in a fast-paced environment.
• Support our inhouse team with delivery of this training.
• Complete candidate assessments, with supportive feedback.
• Lead the organisation and fulfilment of our annual audits with the Scottish Qualification Authority always ensuring successful outcomes and compliance with SQA requirements.
• Collaboratively maintain, develop and improve the quality of induction courses for various other Energy Saving Trust advice services and explore/propose similar qualification or certification opportunities.

What you’ll do

• Coordinate and own all aspects of the Home Energy Scotland induction programme ensuring all candidates and teams are supported throughout their journey and that assessment cycles and processes are compliant and meet the programme requirements.
• Provide support both virtually and, on occasions where there is a business benefit, in person, at Home Energy Scotland advice centres to develop and improve SQA induction material, training, and candidate performance.
• Work collaboratively with project teams to ensure content is accurate, useful and up to date in time for each required use.
• Work closely with Home Energy Scotland advice centre teams to support candidates to meet their qualifications within the agreed timescale.
• Assess all candidates who complete the induction programme and provide certification for successful passes.
• Provide coaching and feedback within the assessment cycle.

What you’ll bring

• Excellent communication (verbal and written) with the ability to engage and influence wider audiences.
• A passion for people development to succeed in delivering customer excellence
• A track record of developing people and processes through trend analysis, coaching style feedback, and the ability to build and maintain relationships.
• Experience in the design, delivery, and development of training materials.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The role

Do you want to develop your marketing skills in a busy and supportive environment, whilst helping people to create warmer homes, reduce their energy bills, and lower their carbon footprint? We have an exciting opportunity for a Marketing Assistant to join our Home Energy Scotland team.

You’ll provide digital and traditional marketing support, including content creation and administrative support – focusing on the delivery of the Home Energy Scotland programme; Scotland’s leading free and impartial energy advice service. As part of Energy Saving Trust’s wider marketing and communications team, you’ll work with marketing professionals and energy experts to deliver your role at what is a crucial time for householders.

What you’ll do

• You’ll support the marketing team to implement annual marketing communications plans and assist with day-to-day tactical marketing activity
• You’ll create content for and monitor our social media channels
• You’ll assist with creating and editing website content such as news stories, blog posts and case studies
• You’ll create, schedule, and help optimise email campaigns
• You’ll support with collateral development, events and general administrative tasks

What you’ll bring

• Excellent attention to detail, organisational and communication skills
• Writing and editing experience for social media, with the ability to turn complex issues into succinct, compelling content
• An ability to work using your own initiative and manage and prioritise a busy workload
• It would be desirable (but not essential) to have digital marketing experience and knowledge, including experience of using website content management systems, social media monitoring platforms, email marketing software and experience in using design and basic video editing tools such as InDesign, Canva and Biteable.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

As standard we offer all contracts on blended (home and office-based) working.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

We have an exciting opportunity for you to join the Service Delivery team. You will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers and other internal teams as necessary. The role has a real focus on customer service and delivering an effective customer journey is essential to the role.

What you’ll do

• Verify the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
• Focus on customer service via inbound and outbound calls and delivering an effective customer journey. To this end during the financial year we aim to achieve:
• call quality with a target of achieving an average score of 95%
• 95% of our customers being satisfied with our service.

What you’ll bring

• Strong administrative experience demonstrating excellent administrative and numerical skills
• Excellent customer service skills and customer focus
• Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority

This is a permanent, full-time position.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please seeour careers pagefor more information on why Energy Saving Trust is a great place to work.

The team

• Energy Saving Trust is the lead partner in the consortium of organisations that make up Local Energy Scotland. Local Energy Scotland delivers the Scottish Government’s Community and Renewable Energy Scheme (CARES).
• We work with community groups, charities, and faith groups to develop and deliver low carbon and renewable energy projects. Our goal is that communities across Scotland are engaging, participating, and benefiting in the energy transition to net zero.

The role

• Energy Saving Trust requires a specialist to help ensure the successful completion of shared ownership projects.
• As a member of Local Energy Scotland’s team, you’ll provide impartial support to stakeholders in shared ownership projects. This will mainly involve supporting communities and developers, but it will also involve Scottish Government, support organisations, project financiers and funders, professional advisors, and various other organisations.
• Energy Saving Trust offers a competitive salary and excellent benefits.

What you’ll do

• Support communities to make investments in commercial renewable energy projects to create a sustainable income that can help a community thrive.
• Prepare and communicate key information about shared ownership, best practice, and CARES support to communities, developers, and other key stakeholders, as well as to Local Energy Scotland’s team.

What you’ll bring

• A good understanding of energy projects, community development or financing infrastructure projects.
• A passion for community development and empowerment.
• Effective communication skills and a collaborative approach to working.
• Enthusiasm, self-motivation, a flexible approach, and a sense of humour.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.Travel within Scotland will be required.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

We have an exciting opportunity for you to join the Renewables team as a Programme Assistant.

The focus on this role will be supporting the administration of the Community and Renewable Energy Scheme (CARES), which is delivered by Local Energy Scotland (a consortium of Scottish based charities led by the Energy Saving Trust). This is a highly regarded Scottish Government programme that supports local communities to develop, invest in and benefit from renewable energy projects. For further information on the CARES programme see here localenergy.scot

You will also provide support to the wider EST renewables team in Scotland through, supporting the administration of our web tools and helping with team administration. This will be varied and interesting development opportunity with the Renewables team and you will be encouraged to grow your role and responsibilities over time

What you’ll do

• Assist with the administration of the CARES database of projects and processing of projects grant and loan claims for payment.
• Drafting of grant and loan offer documentation
• Organise meetings and provide administration support to wider renewables team including with specific web tools.

What you’ll bring

• Excellent administration skills
• Results orientated approach with ability to work to set targets and deadlines
• Good interpersonal and communication skills

This is a permanent position We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info energysavingtrust.org.uk/about-us/careers

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

An exciting opportunity to be part of a brand-new project that has the potential to support major changes in the sustainable transport sector. Reporting to the Programme Manager, this role will be responsible for the successful delivery of grant funding to businesses, organisations and local authorities for this new pilot project.

What you’ll do

• Manage relationship with funders and partner organisations
• Complete regular reporting on key metrics and provide essential forecasting and analysis
• Quality control over processes and documentation.

What you’ll bring

• Project management experience
• A demonstrable track record of meeting KPIs
• Experience dealing with multiple stakeholders

This is a fixed term position until 31 March 2023. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

As our customer experience coordinator you will support Energy Saving Trust advice teams and Home Energy Scotland subcontractors to deliver a world class service for all our customers and to meet or exceed contracted customer experience standards across all customer facing channels.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

• Maintain and improve the quality of internal resources and develop projects that support advice teams to succeed.
• Be the team’s customer feedback specialist.

What you’ll do

• Quality and feedback monitoring, subsequently understanding trends from data analysis, using this as a foundation to identify and apply your innovative solutions and ideas that support continual improvements. Coach, influence or train with an accountably approach to support advice teams to implement and succeed.
• Develop various customer experience projects, examples being eLearning, analytics and service or process improvements.
• Be the team’s customer feedback specialist and manage the maintenance and compliance of team resources and guidance.

What you’ll bring

• Demonstratable customer experience expertise and passion with a with dedication to succeed.
• Previous quality monitoring experience or evaluation of others’ work and/or expertise in coaching, feedback and influencing accountability in others.
• Analytical, planning and coordination skills to support successful projects or process improvements.

This is a permanent position. Blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance.

Working collaboratively, as Junior Business Analyst you will analyse, design, and develop digital solutions to improve Home Energy Scotland processes and digital customer journeys.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

• You will be part of a team who put customer experience at the heart of everything and will use your business analysis skills and digital knowledge to put user needs at the forefront of our processes and tools. Supporting the assistant customer experience manager – digital services, you will analyse existing tools and processes to identify opportunities for improvement, as well as support with the design, development and implementation of new digital tools and processes.
• Liaising with a variety of Home Energy Scotland stakeholders, both internal and external, you will gather requirements and user needs, and work with relevant teams across the organisation to develop and implement improvements to our services, which are designed to work well for both customers and all other key stakeholders involved.

What you’ll do

• Take ownership of key Home Energy Scotland digital tools. This includes identifying improvements, writing up and prioritising requirements, liaising with relevant stakeholders and developers, carrying out regular user testing, analysing feedback and implementing improvements.
• Work closely with the Web Development team and other relevant Home Energy Scotland stakeholders to identify improvements and opportunities for digital solutions and automation, while also actioning recommendations from the existing Home Energy Scotland digital roadmap.
• Carry out business analysis duties for digital Home Energy Scotland tools and projects, including supporting wider digital projects that improve the customer experience of Home Energy Scotland customers, project managing where necessary.

What you’ll bring

• Strong problem solving and analytical skills, with a high attention to detail
• Excellent collaboration and communication skills, both verbal and in writing
• Ability to analyse, interpret and meaningfully use feedback
• Ability to work on own initiative and prioritise tasks in a demanding environment

This is a permanent position. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance.

We are looking for a Policy Officer to influence a range of decision makers in Scotland to deliver net zero.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

Energy Saving Trust's policy team leads our engagement with all four UK governments and other organisations about the transition to a new energy system, focusing on homes, transport, and community energy. We develop our policy insight based on the programmes we deliver and by working closely with academia, NGOs and other stakeholders.

What you’ll do

• You’ll develop and advocate Energy Saving Trust policies relating to Scotland including producing compelling responses to key consultations.
• You will build relationships with policy stakeholders from a range of organisations across the energy and transport landscape.
• You will help to communicate the impact of Energy Saving Trust by updating our influential report on home energy programmes that we deliver in Scotland (Update on home energy programmes in Scotland - Energy Saving Trust)

What you’ll bring

• You should have an understanding of environment and energy issues, specifically in buildings, gained through work experience in a policy or public affairs role or in an academic (PhD or early career academic researcher) context. Knowledge of sustainable transport or water issues would be beneficial.
• An excellent communicator, you will use your writing skills to produce key messaging for position papers, briefings and opinion pieces, effectively conveying information on complex issues to different audiences.
• You will have a good understanding of the political and energy policy landscape in Scotland and at a UK level and use this to build influential professional relationships.

This is a one-year fixed term position.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

This role is in the Home Energy Scotland team at Energy Saving Trust. Home Energy Scotland is a Scottish Government programme managed by Energy Saving Trust. We are a network of local advice centres covering all of Scotland. Our expert advisors offer free, impartial advice on energy saving, renewable energy, sustainable transport, waste prevention and more.

You will be a key player, working with specialist Energycarers and advisors in the Home Energy Scotland advice centres, Energy Saving Trust colleagues in the Home Energy Scotland team and with external stakeholders to support the successful delivery of the fuel poverty programmes.

What you’ll do

Reporting to the Partnership and Improvement Manager, you will assist with all elements of programme management. This will include engaging with a variety of external stakeholders, monitoring of progress against project plans and preparing reports.

· Support and manage correspondence relating to Warmer Homes Scotland application appeals and complex cases, helping householders get support to manage their energy use and costs.

· Provide guidance to advice centres on applications for Warmer Homes Scotland, and for crisis funding, for vulnerable fuel poor households.

· Support the specialist advisors and Energycarers in the Home Energy Scotland network who work directly with vulnerable households with training, information, processes, and reporting.

What you’ll bring

· Excellent communication skills

Ability to work to deadlines, handle change, solve problems and make tactical and strategic decisions

Knowledge of energy efficiency and fuel poverty, interest in social justice and sustainability

This is a permanent position. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

We are looking for a team assistant to join the Transport Team to help deliver the Low Emission Zone Support Fund and Low Emission Zone Retrofit Fund, and support wider transport programmes across Scotland.

What you’ll do

• Work with the Programme Manager and Assistant Programme Manager of the funds to communicate with customers and stakeholders, and maintain accurate customer databases for reporting purposes.
• Support with data analysis, report writing and general administrative support across a number of low-carbon transport programmes.

What you’ll bring

• Strong administrative skills and experience in managing spreadsheets, databases or documents containing large amounts of data
• Be customer focussed with strong communication and customer service skills
• Knowledge of and an interest in transport, energy or sustainability and our mission to address the climate emergency would be desirable.

This is a fixed term position until 31 March 2023. Our standard weekly hours are 37.5 hours, Monday to Friday. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust delivers zero-emission vehicle fleet support via the Welsh Government Energy Service. Funded by and on behalf of the Welsh Government. A fantastic opportunity has become available to join the transport team as a Technical Manager. You’ll work in the fast-moving area of transport decarbonisation and sustainable, zero emission transport, as the UK heads towards its 2050 net zero ambition.

The role

• Contribute towards Energy Saving Trust’s objective of becoming the market leader in the provision of sustainable transport services
• Responsible for the successful management, development, delivery, and reporting of the Energy Service zero-emission transport activity
• Ensure that the Energy Service responds to changing market conditions and maintains a robust pipeline of deliverable fleet transition and EV charging infrastructure projects
• Interpret and present findings in a compelling way, suitable for both technical and non-technical audiences through reports and presentations
• Ensure Energy Saving Trust’s sustainable transport services are delivered to a consistently high quality and are meeting client needs

About you

You are organised and enjoy working in a fast-paced environment. You have excellent time management skills; you can think and plan strategically and have a solutions-based outlook to work. You are self-motivated and possess a can-do attitude, excellent computer skills (in particular Excel) and a hunger to learn.

Reporting to the Programme Manager - Fleet Support, our successful candidate will be responsible for helping deliver a range of existing and new transport projects for public sector clients.

You will have strong data analysis skills, a sound knowledge of zero-emission transport (possibly from the EV charge point sector) and a firm grasp of the key carbon reduction targets that have been set in the UK. Finally, you will have excellent interpersonal and communications skills with the ability to form lasting productive relationships with both internal and external colleagues.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. We are open to flexible working patterns. Blended (a mix of home and office-based) working and home-working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

• Energy Saving Trust is the lead partner in the Local Energy Scotland consortium that’s responsible for delivering the Scottish Government’s Community and Renewable Energy Scheme (CARES).

• CARES helps communities install renewable technologies such as solar panels or heat pumps on community buildings, as well as with larger projects such as community wind turbines and hydro schemes. We also support communities to engage with commercial renewable energy developers regarding community benefits packages or investments in renewable energy projects.

• As a member of the management team responsible for CARES delivery, you will take a strategic lead in communicating CARES to our audience and stakeholders.

What you’ll do

• Develop and maintain meaningful partnerships with key actors in the energy and community sector and leading on our work relating to community benefits.

• Develop and deliver the marketing and communications strategy alongside marketing and communications team members to promote CARES funding and support.

• Responsible for public facing tools and resources that support the delivery of CARES, these include the website, toolkit, resources, case studies, funding guidance, stakeholder promotion packs and community benefit register.

What you’ll bring

• Experience of senior level networking and partnership working

• Excellent communication skills – written and verbal

• Commitment to collaborative working.

This is a part-time role (0.6 FTE, 22.5 hrs/wk) providing maternity cover for 12-months. We are open to flexible working patterns and blended (home and office-based) working is possible for this role. This is a Scottish focused role with some travel required, mainly in central Scotland.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

Do you want to develop your marketing skills whilst helping people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint? We have an exciting opportunity for a marketing assistant to provide project management, digital marketing and content creation support to deliver a diverse range of programmes and activity. As part of Energy Saving Trust’s wider marketing and communications team, you’ll work with marketing professionals and energy experts to deliver your role.

What you’ll do

• You’ll support the marketing team to deliver annual marketing plans and assist with day-to-day marketing tasks.
• You’ll create and schedule social copy and creative assets and respond to comments on our social channels.
• You’ll assist with creating and editing website content such as news stories, blog posts and case studies.
• You’ll support with email marketing campaigns, events and collateral development.

What you’ll bring

• Writing and editing experience for social media, with the ability to turn complex issues into succinct, compelling content.
• Excellent attention to detail and organisational skills.
• An ability to work using your own initiative and manage and prioritise a busy workload.
• It would be advantageous but not essential if you have digital marketing experience/ knowledge including experience of using website content management systems, Hootsuite, Orlo, email marketing software and experience using design and basic video editing tools such as Photoshop, InDesign, Canva and Biteable.

This is a permanent position. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

Reporting to the Challenge Fund Service Manager, you will be responsible for the day-to-day delivery of the Low Carbon Travel and Transport Challenge Fund delivered by Energy Saving Trust on behalf of Transport Scotland. This will include correspondence with grantees to collect reports, evidence for claims, arranging meetings/workshops and other activities to guide projects to completion.

You will be part of the wider Transport team that works with a diverse range of programmes, with opportunities to learn and be involved in some of these projects.

What you’ll do

• Work with Energy Saving Trust colleagues and other key stakeholders (Transport Scotland) to support the successful delivery of the Low Carbon Travel and Transport Challenge Fund
• Work with colleagues to ensure the Challenge Fund is operated in compliance with Energy Saving Trust procedures and all relevant EU legislation such as those relating to recording, reporting and procurement
• Provide accurate evidence from grantees to ensure compliance with the necessary European Regional Development fund (ERDF) legislation.

What you’ll bring

• Excellent numeracy skills and strong attention to detail.
• Ability to understand and apply complex material as well as convey clearly to others
• Strong organisational and project management skills that reflect ability to perform and prioritise multiple tasks seamlessly.

This is a permanent position. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

Want to use your outstanding social media skills to help people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint? Then join us as our new social media executive for Home Energy Scotland. Funded by the Scottish Government and managed by Energy Saving Trust, Home Energy Scotland works with people and organisations to help address fuel poverty and the climate emergency. As part of Energy Saving Trust’s wider marketing and communications team, you’ll work with a range of marketing professionals and energy experts to deliver your role.

What you’ll do

In this role:

• You’ll be responsible for planning and managing social media activity for the Home Energy Scotland channels – currently Facebook and Twitter.
• You’ll report on your social media activity and turn data into insight to improve engagement.
• You’ll manage in-house and external paid digital campaigns for a wide range of our programmes delivered in Scotland.
• You’ll provide expert advice and support to colleagues who use social media as a key marketing channel.

What you’ll bring

As well as bags of enthusiasm for all things social, you will have:

• Demonstrable experience of managing organic social media channels.
• Demonstrable writing and editing experience for social media, with the ability to turn complex issues into succinct, compelling content.
• Strong knowledge and experience of managing and building paid digital marketing adverts and campaigns (both in-house and with agency).

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme, company pension and a wellbeing allowance.

This is a permanent position. We are open to flexible working patterns and blended (home and office-based) working is possible for this role.

Who we are:

Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. Energy Saving Trust operates the Home Energy Scotland programme on behalf of the Scottish Government.

What we do:

We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research, and assurance – enabling everyone to play their part in building a sustainable future.

How we do it:

We are expert, collaborative, impartial, innovative, supportive, and determined. We know we can make a difference. We understand the scale of the challenge but will never give up.

Why we need you:

You will join the Home Energy Scotland team within Energy Saving Trust. The team manages the award winning Home Energy Scotland service. The team also manages a number of projects which support the development of Home Energy Scotland. Due to recent growth an exciting opportunity has arisen for the right candidate to join this team. The purpose of this new role is to manage two existing projects and provide support across the project life cycle for new projects when required.

The post holder will develop, manage, and own the project plans providing management information and reporting to/from various stakeholders to ensure that agreed timelines are met.

What we need you to bring:

• Demonstrable project management skills and experience of managing project delivery in an energy related industry

• Experience of contract management and experience of delivering services via a third party

• Ability to quickly assimilate knowledge on technical subjects

• Experience of delivering complex projects with multiple delivery partners

• Excellent inter-personal, influencing, negotiation and communication skills

• The ability to work as the focus of a geographically dispersed network as well as across Energy Saving Trust teams and senior managers

• A record of delivering results to tight deadlines

• Customer-focussed orientation

• Self-starter and the ability to work independently

• Strong data analysis and handling skills

What we offer:

• Competitive salary plus benefits

• 25 holiday days a year (pro rata)

• Generous pension contributions, private medical provision, childcare vouchers and more

If this excites you and you want to know more, please review the job description on our website.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

We have an exciting opportunity for you to join the Home Energy Scotland team to provide project management and operational support for domestic water efficiency projects, primarily on behalf of Scottish Water. This includes working in partnership with Scottish Water to distribute water saving packs - advice and devices - to householders across Scotland.

Home Energy Scotland provides free expert impartial advice to help householders create warmer homes, reduce their energy bills and lower their carbon footprint. Through a network of regional advice centres across Scotland, Home Energy Scotland offers advice on saving energy and keeping warm at home, renewable energy, greener travel, cutting water waste and more. With around one fifth of the average household’s heating energy being used to heat water, saving water can make a significant difference to household energy bills. Scottish Water has teamed up with Home Energy Scotland to help households save water, energy and money. You will liaise with Scottish Water over the provision of advice and devices, promotion of the offer, evaluation, customer experience and development of community-scale projects. You will ensure project delivery is aligned to requirements and support the on-going development of the project.

You will co-ordinate and support the Home Energy Scotland advice centres to ensure excellent customer service, knowledge transfer, monitoring and reporting on targets. You will identify and facilitate best practice to encourage uptake of water saving devices and behaviours, monitor monthly reports to ensure targets and standards are being met, and provide training and support to help staff improve the quality of advice and the uptake of the water-saving behaviour and devices.

Your ability to plan and prioritise work is essential and building effective relationships with key teams/partners, applying well-refined communication and influencing skills, will be key to your success.

This is a fixed term position until 31 March 2023. We are open to flexible working patterns and blended (part home and part office-based) working is possible for this role. In this role you will be required to attend meetings and events in person in Edinburgh and other locations in Scotland.