Current vacancies

Development Officer (West)

  • Full time
  • £25,956 – £28,000
  • Glasgow
  • Closing 24th September 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for a full time Development Officer to join our Development Team on a permanent basis.

Based in Glasgow much of the post holder’s time is spent out in bureaux working with volunteers and paid staff. The successful post holder will be working with local Citizens Advice Bureaux in Glasgow and West Scotland and Citizens Advice Scotland colleagues to develop the advice service in Scotland locally, regionally and nationally. Development Officers also assist Citizens Advice Bureaux in providing a high quality, accessible and well managed service by advising and supporting their boards of directors and managers.

You'll bring an understanding and awareness of the voluntary sector, experience of working with Boards as well as managing or developing services and projects. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders. The job holder will travel extensively within Edinburgh and South East Scotland and throughout Scotland as required and will need to be flexible to attend occasional evening or weekend meetings.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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Money Advice Consultant

  • Full time
  • £24,286 – £27,295
  • Edinburgh
  • Closing 10th July 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

MATRICS is a partnership project between Citizens Advice Scotland and Money Advice Scotland (MAS) funded by the Scottish Government. The aim of the project is to support an increase in the provision of high quality money advice in Scotland: in an era of rising consumer debt and public sector cuts, it is essential for people who seek debt advice to have the assurance that both the organisation they access, and the adviser that they engage with, are operating to the highest standards.

We are looking for a Money Advice Consultant to join Citizens Advice Scotland to contribute towards the improvement of the quality of money advice given to citizens. The full time post is being offered on a fixed term basis until the end of March 2020, with the possibility of extension.

The Money Advice Consultant has a key role to perform in supporting the process of improving the quality of money advice offered to clients by Citizens Advice Bureaux, local authority and independent advice agencies. You will support colleagues to provide a consultancy service for all money advisers, providing information and guidance on current best practice. The Money Advice Consultant is also responsible to review, maintain and deliver the relevant face to face and e-learning courses of the learning route for money advisers.

To be successful, you will have an understanding of the Scottish legal system, court procedures and debt recovery procedures. You’ll bring specialist knowledge of the law relating to consumer credit, bankruptcy, diligence and debtor protections together with good analytical and diagnostic skills. It is essential to have experience in providing money advice at type III (money advice) level under the Scottish National Standards for Information and Advice Providers.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Senior Policy Officer (Financial Health)

  • Full time
  • £27,810 – £30,000
  • Edinburgh
  • Closing 22nd July 2019

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

> Informing and empowering individuals to take action through information, education and campaigning

> Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Senior Policy Officer (Financial Health) will be responsible for independent delivery of projects within the Citizens Advice Scotland Impact Workplan in the Financial Health policy area as part of a small Financial Health policy team. The team’s main area of work is around debt and financial capability and the successful candidate will have demonstrable knowledge and understanding of relevant policy across the UK and Scotland.

Additionally, you will have experience of analysing policy documents and writing reports outwith academic studies, liaising with parliamentarians, and influencing external policy/decision making. You will also have an ability to effectively interpret quantitative and qualitative data and excellent communications and analytical skills.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Senior Policy Officer (Markets)

  • Full time
  • £27,810 – £30,000
  • Edinburgh
  • Closing 19th July 2019

About the job

We are currently looking for a full-time Senior Policy Officer (Markets) to join the Impact team. This post is offered on a permanent basis and is based in our Edinburgh offices.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

· Informing and empowering individuals to take action through information, education and campaigning

· Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns. The Senior Policy Officer (Markets) will be responsible to deliver social change, determining Citizens Advice Scotland’s policy positions in the utilities sector in Scotland with a predominant focus on the Water sector.

The successful candidate will have demonstrable knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to effectively interpret quantitative and qualitative data as well as excellent analytical, written and oral communication skills.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Development Officer (East)

  • Full time
  • £25,956 – £28,000
  • Edinburgh
  • Closing 6th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for a full time Development Officer to join our Development Team on a fixed term basis for 6 months.

Based in Edinburgh much of the post holder’s time is spent out in bureaux working with volunteers and paid staff. The successful post holder will be working with local Citizens Advice Bureaux in Edinburgh and South East Scotland and Citizens Advice Scotland colleagues to develop the advice service in Scotland locally, regionally and nationally. Development Officers also assist Citizens Advice Bureaux in providing a high quality, accessible and well managed service by advising and supporting their boards of directors and managers.

You'll bring an understanding and awareness of the voluntary sector, experience of working with Boards as well as managing or developing services and projects. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders. The job holder will travel extensively within Edinburgh and South East Scotland and throughout Scotland as required and will need to be flexible to attend occasional evening or weekend meetings.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Content Researcher and Writer

  • Full time
  • £25,493 – £27,810
  • Edinburgh
  • Closing 29th July 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Citizens Advice Scotland aims to ensure that people can access the advice that they need, where, when and how they want to in order to understand the impact of Brexit on their lives and to manage their circumstances.

We are currently recruiting for a Content Researcher and Writer to join our Digital Advice Content Team on a fixed term basis for 1 year. The role will focus on updating and maintenance of all relevant advice sections on the Scottish advice pages with service signposting at cas.org.uk/brexit to highlight services being provided by Citizens Advice Bureaux so that citizens can access the information and advice they need about Brexit. The post holder will liaise with colleagues in Citizens Advice England and Wales in relation to UK wide content development plans ensuring updates as required for Scottish client advice needs.

In addition to this, the post holder will also ensure we make use of Search Engine Optimisation and usability testing on Brexit related content and deliver website reporting focussed on actual utilisation data.

You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing. Experience in policy and law in relation to Brexit would be highly desirable.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Data and Statistics Assistant

  • Full time
  • £19,931 – £22,000
  • Edinburgh
  • Closing 5th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Working alongside Citizens Advice Bureaux’ local offices and using an evidence based approach Citizens Advice Scotland is aiming to:

> identify priority issues for the organisation

> propose potential policy solutions and recommendations

> empower and inform our clients and citizens

> promote and campaign for change to the public, policy makers, and other stakeholders.

We are currently recruiting for a full time Data and Statistics Assistant on a permanent basis to ensure the accuracy and integrity of data working with Citizens Advice Scotland or bureaux staff and volunteers.

You'll bring a high level of computer literacy, specifically Excel for working with national data and analysing statistical information. In addition to this you have good communication skills to be able to communicate complex statistics in a clear and accessible manner.

This is an exciting opportunity for an effective team player to be working at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

External Affairs Officer

  • Full time
  • £24,720 – £30,214
  • Edinburgh
  • Closing 12th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently looking for a full time External Affairs Officer to join our Impact team to deliver national, local and digital communications and play a vital role in delivering public affairs. The role is offered on a permanent basis and is based in our Edinburgh office.

This is a key post charged with delivering significant external communications reach and impact. The role supports and contributes significantly to the Citizens Advice Scotland Workplan to raise awareness and improve understanding of our work with a wide range of external audiences, as well as responding to emerging issues.

You'll bring a skill for and experience of creating and producing digital content, a solid understanding of the Scottish media and political landscape, and the ability to exercise sound judgement and a strong strategic news sense on a consistent basis.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Designer

  • Full time
  • £24,720 – £30,214
  • Edinburgh
  • Closing 12th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently looking for a Designer (full time/permanent) to join our Impact team to produce impactful and on-brand materials for the Citizens Advice Scotland network. This is a key post charged with supporting significant internal and external communications reach and impact and championing the organisation’s brand.

You’ll have experience in graphic design, and be used to working with Photoshop, InDesign, and Illustrator to produce impactful designs. You will have a varied portfolio that demonstrates diverse campaigns, and a mix of digital and print products. The successful candidate will be an excellent communicator with the ability to negotiate with external suppliers and manage a varied workload and meet tight deadlines.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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This vacancy has now closed

Brexit Readiness Coordination Manager

  • Full time
  • £30,714 – £32,960
  • Edinburgh
  • Closing 11th August 2019

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Citizens Advice Scotland has received funding to deliver Brexit readiness activities to support services required by citizens and our stakeholders. Our Customer Journey and Impact Directorates aim to achieve this through

• Ensuring clients and advisers have access to up to date and accurate information led by our Digital Advice Content and Training Team.

• Analysis of real time information about issues impacting on citizens and campaigning on their behalf to inform and shape government policy around Brexit for all stakeholders.

We are looking for Brexit Readiness Coordination Manager to take the lead in delivering this project and ensuring its smooth running by coordinating different teams involved in delivery, overseeing planning and delivery of activity and ensuring effective operational procedures are in place and applied. The full time post is being offered on a one year fixed term basis.

This role will also maintain oversight of management processes, including reporting and financial management.

The successful candidate will have demonstrable experience of project development, co-ordination and implementation. Ideally, you will also have considerable experience in a role where planning and coordination is critical to success. You will also have excellent organisational skills with a clear and structured approach to project planning and prioritisation of their own and others workloads, great ability to effectively interpret quantitative and qualitative data, and excellent communications skills.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Network Engagement Officer

  • Full time
  • £25,956 – £28,000
  • Inverness
  • Closing 14th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Since April, Citizens Advice has been delivering a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. There are a number of roles working regionally across Scotland to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider network and work of national Citizens Advice.

We are currently looking for a full time Network Engagement Officer to join our team to foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 and is based in our Inverness office, covering the Highland and Aberdeenshire area

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes. Within the scope of the “Universal Support - Help to Claim” project, you assist Citizens Advice Bureaux in providing high quality, accessible and well managed service by gathering and sharing learning about how Universal Credit and the Help to Claim service is performing. You will work with other Network Engagement Officers together to develop an approach to sharing ideas and good practice from both the service and Universal Credit, and raise awareness of the service locally.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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Policy Officer

  • Full time
  • £24,720 – £28,000
  • Edinburgh
  • Closing 28th August 2019

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently looking for a full-time Policy Officer to join the Impact team in our Edinburgh offices. The position is offered on a permanent basis.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

· Informing and empowering individuals to take action through information, education and campaigning

· Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Policy Officer will be responsible for supporting the delivery of projects within the Citizens Advice Scotland Impact Workplan across different areas but will initially focus on working on Social Justice.

The successful candidate will have demonstrable knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. Ideally, you’ll have good understanding of Social Justice issues such as social security, employment and/or housing. You will also have a great ability to effectively interpret quantitative and qualitative data as well as excellent analytical, written and oral communication skills.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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Top job! Business Development Manager

  • Full time
  • £43,008 – £48,000
  • Edinburgh
  • Closing 2nd September 2019

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for a Business Development Manager, on a fixed term basis for 1 year with the possibility of extension.

We are looking for a highly motivated Business Development Manager to join Citizens Advice Scotland to take the lead in identifying new business opportunities. The full time post is being offered on a one year fixed term basis, with the possibility of extension.

In this role, you will generate income for the Citizens Advice network, securing funding through submission of funding bids, tenders and proposals. You will also take a critical role in the initial stages of implementation and delivery of new projects to ensure smooth transition and integration of new services once funding is secured. You will support Citizens Advice Bureaux to create funding models and develop strategies and support for the network in their fundraising activities.

You’ll have a successful track record in business development and identifying new funding opportunities and bring experience of leading change and service transformation. To be successful, you will also have excellent stakeholder engagement and networking skills to generate commitment to goals and build strong relationships and trust.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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Policy Manager (Post and Communications)

  • Full time
  • £30,714 – £32,960
  • Edinburgh
  • Closing 15th September 2019

About the job

We are currently looking for a full-time Policy Manager (Post and Communications) to join the Impact team. This post is offered on a fixed term basis until the end of March 2020 and is based in our Edinburgh offices.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

· Informing and empowering individuals to take action through information, education and campaigning

· Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Policy Manager (Post and Communications) will be responsible for delivery of the policy or advocacy strategy in Post and Communications. This will include management of the workplan and resources, developing policy positions and undertaking advocacy activities.

The successful candidate will have significant experience in a similar role at managerial level. You will be able to demonstrate knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also be an analytical thinker and have excellent influencing, stakeholder and communication skills. Experience of working with the media would also be desirable.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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