Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, have happy customers and be a resilient organisation. Key to this aim is the continuous development of our critical Telecare services and we are currently looking for exceptional people to join our expanding team.

If you’re interested in working for one of the leading housing and support providers in Scotland in an exciting and varied role, please read on!

What is Telecare?

Telecare is a technology-based remote monitoring service which supports our customers to live independently at home. With the telecare service, our customers know that help is available 365-days a year, 24-hours a day should ever they need it.

For over thirty-five years, Hanover have been providing Telecare and emergency repairs services to our own tenants across our housing developments in Scotland, as well as to customers of other housing associations, Local Authorities and charities across the country.

In total, we cover around 40,000 properties across Scotland and handle over 1.5 million calls per year. We couldn’t achieve this without the fantastic work and commitment of our people.

About the Role

We are looking for Telecare Operators to join our existing, multi-skilled team who support customer calls through our monitoring system. In this role, you will be answering Telecare and repairs calls, determining the reason for the call and taking appropriate action, in line with our robust suite of procedures. On a daily basis you will be faced with potentially life-threatening situations such as fires, medical emergencies and property damage, so this is a really important role, and a very rewarding one too.

What binds our Telecare team together is a customer-focussed, ‘health and wellbeing first’ approach and any new additions to our team will be driven by the same values. The team are friendly and inclusive, and in continual contact, providing guidance and support.

The Telecare Operator role offers 34.9 hours per week on average, following a roster which includes early shift, back shift and night shift, working 5 days on, and 3 or 4 days off.

As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift.

About You

You might not come from a Telecare or call centre background, but we do look for the following attributes:

• A genuine passion to provide care, help and support for people.
• Resilience matched with a proactive and understanding approach.
• Strong, clear and effective communication skills.
• Active listening skills
• Empathy with people and the ability to build rapport during difficult situations.
• Agility, flexibility and a willingness to learn and adapt.
• Good ICT skills
• A strong and stable internet connection at home (contractually required to perform this role).
• Hold right to live and work in the UK status without sponsorship.

If this sounds like you, we would love to hear from you!

Benefits

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Flexible working and a Hybrid Working Model.
• Full induction and training programme delivered by our in-house trainers.
• Continued, on-the-job training to ensure full competence in the role.
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card.
• Cycle to work scheme.
• Family friendly policies.
• Working in a rewarding role within a friendly and open environment.

About the Role

Hanover Scotland are excited to be recruiting for a Communications Manager to join our Business Support and Transformation team based from either our Edinburgh or Glasgow offices. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Communications Manager you will:

• Lead, develop and motivate the Communications team to do their best work and enable them to deliver excellence in support of our Strategy & Business Plan.
• Develop and deliver a value-added and high-performing Communications & Marketing function for Hanover.
• Have confidence to provide guidance, structure and support for all of our key internal and external communications.

About You

• Significant experience of successfully developing & promoting brand management
• Highly confident in developing and implementing communications plans & timelines
• Significant experience of people management and leading a team
• Demonstrable experience of working with the media
• Knowledge and experience of budget management and emerging communication channels & technologies
• Ability to present well and deliver high-quality papers, business cases and project plans through use of digital tools
• Ability to build strong and trusting human connections and relationships

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Exciting and visionary in the provision of care & housing needs for the elderly, as we move to a society with increasing demographic pressures the services of Hanover Scotland are becoming increasingly important. We have an opportunity, as a Board member, to be at the strategic helm of the organisation, working with a values-based team, growing, innovating and challenging the perceived norms of support for the elderly.

Hanover Scotland has a mission to provide excellent services to meet the housing needs of Scotland’s older people and to support them to be as independent as possible. A Registered Social Landlord, with around 4,600 homes in 23 local authorities in Scotland, including Sheltered and Very Sheltered Housing, we also provide a Telecare service and Care & Support services. We provide factoring services for over 1,000 additional owner-occupied properties and have three regional offices (Edinburgh, Glasgow and Elgin) and we employee over 600 people.

With a relatively new executive team and Chair, we are now looking to make further appointments to the Board. The Board of Hanover operates at a strategic level and delegates responsibility for the day to day management and running of the organisation to staff, through the Chief Executive. We use four core values to guide our decision making – show respect, support collaboration, be accountable and support inclusion.

The Board, working closely with the Chief Executive and Executive Leadership Team:

• Set our strategy and direction
• Agree the annual budget and business plan and ensure financial viability
• Take account of customers’ views in respect of rents and charges, services and care provision
• Take responsibility for ensuring Hanover is a good employer that engages with its employees
• Monitor performance and manage strategic risk
• Ensure legal, constitutional and regulatory compliance
• Promote and demonstrate good governance

We are interested in those that may have suitable skills to add value on our Board. Whilst there could be specific value in those from HR, Finance or Social Housing, it could be broader than that as it is as much about the capability to make a contribution to the future of support for older people through the provision of housing and care. We are particularly interested in those with an innovative and entrepreneurial view, as well as ensuring we have diversity of thought and representation on the Board.

As an organisation with some scale and impact in our communities, we understand that we have an increasingly important role in these uncertain times. More information on Hanover is available athttps://www.hanover.scot/about including our Strategy and Business Plan.

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organsiation.

About the Role

We are excited to be further developing our customer, care and support services by investing in modern technology. Our customers will be able to access our key services 24-hours a day, 7-days a week, making it easier to book appointments, track services and provide feedback. To help our people get there, we are developing a new Digital team to support the delivery of our Digital Strategy.

As a result, we’re growing our ICT presence at Hanover and are delighted to be hiring for a new and additional ICT Service Desk Analyst role.

Providing first-line support, the successful candidate will act as the first point of contact for our people, providing timely and practical solutions for any difficulties encountered. This may include painpoints relating to our ICT systems, applications, and equipment. As the ICT Service Desk Analyst will also be expected to meet set quality and customer service standards, you will support the wider ICT Team through being a motivated and natural problem-solver and be capable of handling customer queries through a variety of communication channels.

We also want to see a forward-looking and proactive approach so that we can continually enhance the customer experience and this shall be measured through customer satisfaction and adherence to our Service Level Agreement. As we embark on an exciting journey of digital investment, it’s important that our people can rely on robust and reliant technical solutions which will be complemented by your knowledge and skills.

We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for an engaging and driven Analyst who will strive to meet the needs of their customers whilst striking a good balance between building confidence and providing core support functions. You’ll appreciate that people come from different digital backgrounds and will work with your colleagues to continually ensure that the Service Desk is closely managed and done so in an inclusive and supportive way.

About You

To be successful in this role, you will have demonstrable experience in delivering HR administration activities. The Key requirements for this role include:

Due to our current ICT Service Desk rota, the successful candidate will be required to travel to our Edinburgh and/or Glasgow offices on a weekly basis. This may include or exceed twice per week depending on business needs.

Excellent verbal and written communication skills, with strong attention to detail.

Ability to liaise effectively with employees at all levels.

What We Offer

• hybrid working
• wellbeing offering
• learning and development
• cycle to work scheme
• family friendly policy
• health cash plan
• EAP

We are delighted to be hiring for a new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to rollout.

About the Role

We are excited to be further developing our customer care and support service by investing in modern technology. Our customers will be able to access our key services 24 hours a day, 7 days a week, making it easier to book appointments, track services and provide feedback. As a result, it's important that we upskill our teams on the use of smart, integrated, and predictive digital tools who shall receive support from our newly created Digital Team.

We are delighted to be recruiting for our new Digital Skills Coach role who can take the lead on the design, delivery and evaluation of a digital skills programme. Our programme will require a clear structure with sustainable and realistic timelines and milestones identified prior to the rollout.

About You

As a result, the successful candidate will:

• Be a driven, customer- focussed and engaging digital coach or trainer
• Keep the pace with digital technology and have the confidence to share and transfer knowledge and skills

adapt their training to a varity of different learning needs and styles, taking a flexible, bespoke and person led approach

be able to demonstrate success in their previous roles through gain learning outcomes

We couldn’t think of a more exciting time to join Hanover Scotland. With the recent launch of our 5-year Business Strategy and introduction of new skills into our ICT Team, we are looking for a new Digital Skills Coach who can support our people on the use of digital technology. Having happy customers and being a resilient organisation are at the core of our strategic objectives and by helping us to digitally enable our people, you’ll be at the forefront of helping us to achieve these outcomes.

Through a programme of digital skills training, you will be instrumental in building the confidence of our employees and customers as they embark on their journey to gain or further develop digital literacy skills. This will include supporting the use of digital devices and navigation of core ICT systems, applications and software. To help you get there, you will collaborate and co-create with other colleagues on the programme’s design, including ICT and HR as well as managers, support teams and families who know our customers best.

To allow us to determine how we have achieved success, you will also work closely with our Business Support & Transformation team on the implementation of robust evaluation and performance reporting tools.

It’s important that our Digital Skills Coach is visible and able to build human connections with our customers and people. Your friends and previous colleagues are most likely to describe you as being personable and engaging with a creative flair and attention to detail. If this sounds like you, then we would be interested to hear from you.

What we offer

• Competitive salary
• Pension options
• Flexi-working
• Hybrid Working Model
• Employee Health and Wellbeing Support Service
• Cycle to work scheme
• Family friendly policies
• learning and development
• wellbeing

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

Hanover are recruiting for a friendly and positive individual to join us as the Development Cleaner based at our St. Margaret's Court development in Edinburgh. This permanent position involves working part-time from 09:00 - 12:00, Monday to Friday for 15 hours per week. The efforts of the Development Cleaner are truly appreciated as the team work to ensure our residents feel safe and secure at home, living full and independent lives.

Main Responsibilities

As the Development Cleaner your contributions towards our positive and professional atmosphere will include:

• Cleaning common areas i.e. offices, corridors, lounge, staff room.
• Cleaning scheme lavatories, and guest accommodation, bath, and shower areas etc.
• Polishing surfaces, furniture and office equipment as required by rota.
• Removal of waste and preparation of guest bedrooms.

About You

• To join us, you need to have a genuine passion for helping people.
• Demonstrable experience of empathising with and caring for the elderly.
• Able to follow cleaning schedules and procedures.
• A flexible approach to work with a can-do attitude.
• Communicate effectively with basic writing skills.

This role will be subject to disclosure checks and successful applicants must be able to demonstrate satisfactory reference checks.

Benefits

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary and pension options
• Childcare vouchers
• Employee Health and Wellbeing Support Service
• Family friendly policies
• Cycle to work scheme
• Free Standard Disclosure

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover are recruiting for a friendly and positive individual to join us as the development Cleaner based at our Sunnyside Court development in Edinburgh. This permanent position involves working part-time Monday to Friday, or 3 days out of 5 days, for 15 hours per week. The efforts of the Development Cleaner are truly appreciated as the team work to ensure our residents feel safe and secure at home, living full and independent lives.

Main Responsibilities

As the Development Cleaner your contributions towards our positive and professional atmosphere will include:

• Cleaning common areas i.e. offices, corridors, lounge, staff room.
• Cleaning scheme lavatories, and guest accommodation, bath, and shower areas etc.
• Polishing surfaces, furniture and office equipment as required by rota.
• Removal of waste and preparation of guest bedrooms.

About You

• To join us, you need to have a genuine passion for helping people.
• Demonstrable experience of empathising with and caring for the elderly.
• Able to follow cleaning schedules and procedures.
• A flexible approach to work with a can-do attitude.
• Communicate effectively with basic writing skills.
• This role will be subject to disclosure checks and successful applicants must be able to demonstrate satisfactory reference checks.

Benefits

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary and pension options
• Childcare vouchers
• Employee Health and Wellbeing Support Service
• Family friendly policies
• Cycle to work scheme
• Free Standard Disclosure

We are seeking an experienced Development Manager to manage our Larbert and Slamannan developments. This role is based at Sir John Graham Court, Larbert and also covers two other sites; Russell Hill Court, Larbert and Slamannan, Falkirk.

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality, personalised service through efficient management of our Larbert and Slamannan developments. This role is based at Sir John Graham Court, Larbert and also covers two other sites; Russell Hill Court, Larbert and Slamannan, Falkirk.

The Development Manager is both a challenging and rewarding role that helps residents and ensuring a high-quality independent living environment. The role has wide variety of responsibilities and tasks related to the smooth and continuous running of the development and is ultimately responsible for providing a high-quality housing management service to customers, whilst ensuring the efficient management of our sheltered housing development.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

We are delighted to be recruiting to the role of Customer Experience (CX) Assistant to join our Customer Experience Team. This is a fantastic opportunity to join at a time of growth and development within Hanover.

As Customer Experience (CX) Assistant you will support the delivery of CX improvement initiatives to provide an excellent customer experience whilst supporting our customers to engage with Hanover and give feedback to improve our services. Duties will include:

• Assist and support tenants and employees with customer engagement initiatives.
• Support tenants to set up and maintain Registered Tenants’ Organisations, including providing start-up grants and associated administration.
• Maintain and update the Register of Tenants’ Organisations to meet the requirements of the Scottish Government.
• Organise, administer and attend customer engagement groups and events.
• Assisting the Volunteering Coordinator to deliver the Volunteering plan.
• Manage petty cash for customer and volunteer events.
• Support customers to access digital services within Hanover.
• Provide administrative support, including the preparation of reports, taking minutes and answering customer enquiries.

About You

• Solid experience of working in an office environment and dealing with customer enquiries.
• Experience of supporting events and working with tenant or resident groups would be desirable.
• Excellent interpersonal skills with the ability to communicate effectively with people at all levels.
• Excellent administrative skills including note taking, providing accurate records of meetings and use of IT systems.
• Excellent organisational skills with the ability to manage a varied workload and work to deadlines.
• Good reporting and project management skills.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary and pension options
• Flexi time
• Hybrid Working Model
• Childcare vouchers
• Employee Health and Wellbeing Support Service
• Cycle to work scheme
• Family friendly policies

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Hanover are recruiting for an experienced Sheltered Housing Manager to manage our Elm Court development in Milngavie. This is an opportunity for the right person to make a real difference in the lives of our customers and involves working weekdays, giving a total of 15 hours per week.

In this role, you will provide an efficient and effective sheltered housing management service, managing property repairs, maintenance, communal facilities, security and ensuring that the development and grounds are well managed according to high standards.

You will be responsible for supervising sheltered housing staff, maintaining efficient records and assisting with the dissemination of information such as community alarm data and customer surveys. Together with other managerial responsibilities you will be fostering an environment based on respect and confidentiality where customers' independence and choice are promoted.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

The Development Manager position is a rewarding role that helps residents live independently within a safe and caring environment and involves working 18 hours per week, Monday to Friday on a permanent basis.

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high-quality service to our customers through efficient management of our Parkway Court development in Alloa.

This post would suit a friendly and professional individual with the ability to deal with a wide range of people; from the care team that you work alongside, residents and their families to contractors, local community groups and other agencies.

Main Responsibilities

As the Development Manager, you will handle a variety of responsibilities and tasks including but not limited to:

• General management of the housing development and ensuring high standards are maintained.
• Logging day-to-day repairs and monitoring the progress.
• Liaising with contractors where necessary and carrying out property inspections.
• Regularly engaging with our customers, providing advice and information as requested.
• Ensuring that performance and key performance indicators are met.
• Cleaning and general upkeep of common areas, facilities, and accommodation.

About You

• To join us, you need to have a genuine passion for helping people and the ability to empathise with and care for the elderly
• Possess a sound knowledge of housing management services
• Ability to build rapport with a wide range of people
• Strong, clear communication skills in order to succeed
• Demonstrable ability to remain calm as a highly efficient multi-tasker

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary and pension options
• Childcare vouchers
• Eye care vouchers
• Employee Health and Wellbeing Support Service
• Family friendly policies
• Cycle to work scheme

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

We continue to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality, personalised service to our customers through efficient management of our Sir John Graham Court, Larbert development. Dealing with a wide range of people; from the care team that you work alongside, residents and their families to contractors, local community groups and other agencies. The role is based at Sir John Graham Court, Larbert and also covers two other sites; Russell Hill Court, Larbert and Slamannan, Falkirk.

The Development Manager is both a challenging and rewarding role that helps residents and ensuring a high-quality independent living environment. The role has wide variety of responsibilities and tasks related to the smooth and continuous running of the Development and is ultimately responsible for providing a high-quality housing management service to customers, whilst ensuring the efficient management our sheltered housing development.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Cameron Court development in Forres. The Support Worker – Cameron Court post involves working 33.5 hours per week and includes an average of 122 sleepovers per year for which you will receive an additional sleepover payment of £36.29 for each sleepover shift worked.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

The Development Manager, Stockbridge position is both a rewarding and challenging role that helps residents live independently within a safe and caring environment and involves working 30 hours per week, Monday to Friday on a permanent basis.

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality service to our customers through efficient management of our Veitchs Square, Stockbridge development. This post would suit a friendly and professional individual with the ability to deal with a wide range of people; from the care team that you work alongside, residents and their families to contractors, local community groups and other agencies.

Main Responsibilities

As the Development Manager Stockbridge, you will have the opportunity to handle a variety of responsibilities and tasks related to the smooth and continuous running of the Development., including but not limited to:

• General management of the housing development and ensuring high standards are maintained.
• Logging day-to-day repairs and monitoring the progress.
• Liaising with contractors where necessary and carrying out property inspections.
• Regularly engaging with our customers, providing advice and information as requested.
• Ensuring that performance and key performance indicators are met.
• Cleaning and general upkeep of common areas, facilities, and accommodation.

About You

• To join us, you need to have a genuine passion for helping people
• Demonstrable ability of empathising with and caring for the elderly
• Possess a sound knowledge of housing management services
• Ability to build rapport with a wide range of people
• Strong, clear communication skills in order to succeed
• Demonstrable ability to remain calm as a highly efficient multi-tasker
• Resilient, proactive, self-confident and customer orientated
• Highly organised multi-tasker with excellent IT skills is a must

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary
• Pension options
• Childcare vouchers
• Eye care vouchers
• Employee Health and Wellbeing Support Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols
• PPE equipment will be provided
• Free Standard Disclosure

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Rosemount Court development in Carluke. The Support Worker – Rosemount Court, Carluke post is a 12 month fixed term maternity cover.

This post involves working 35 hours per week and includes an average of 122 sleepovers per year for which you will receive an additional sleepover payment of £4427.40, which is included in your annual salary.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Hanover are recruiting for an experienced Sheltered Housing Manager to manage our Carlyle Court development in Edinburgh. This is an opportunity for the right person to make a real difference in the lives of our customers and involves working Saturday to Sunday, 10 hours per week.

In the Sheltered Housing Manager – Edinburgh role, you will provide an efficient and effective sheltered housing management service, managing property repairs, maintenance, communal facilities, security and ensuring that the development and grounds are well managed according to high standards.

You will be responsible for supervising sheltered housing staff, maintaining efficient records and assisting with the dissemination of information such as community alarm data and customer surveys. Together with other managerial responsibilities you will be fostering an environment based on respect and confidentiality where customers’ independence and choice are promoted.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Calliburn Court development in Bishopbriggs. The Support Worker – Bishopbriggs post involves working 35 hours per week and includes an average of 122 sleepovers per year for which you will receive an additional sleepover payment of £36.29 for each sleepover shift worked.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

To join us, you need to have a genuine passion for helping older people.

• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

Competitive Salary

• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Montomery Court development in Paisley. You will work on average 35 hours per week according to a 3-week rota. The Support Worker – Paisley post includes an average of 122 sleepovers per year for which you will receive an additional sleepover payment of £36.29 for each sleepover shift worked.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer.

You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Tollgate House development in Armadale. You will work on average 35 hours per week according to a 3-week rota. The Support Worker – Armadale post includes an average of 10 sleepovers per month for which you will receive an additional sleepover payment of £36.29 for each sleepover shift worked.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.

SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

About the Role

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality, personalised service to our customers through efficient management of Sunnyside Court, Edinburgh Dealing with a wide range of people; from the care team that you work alongside, residents and their families to contractors, local community groups and other agencies.

Main Responsibilities

This important role is contracted on a permanent basis. A vital role, as the face of Hanover Scotland, you will have the opportunity to handle a wide range of responsibilities, including:

• Ensuring that performance and key performance indicators are met.
• General management of the housing development and ensuring high standards are maintained.
• Logging day to day repairs and monitor their progress – liaising with contractors where necessary – and carrying out property inspections.
• Regularly engaging with our customers giving them advice and information.

About You

The Development Manager Edinburgh is both a challenging and rewarding role that helps residents and ensuring a high quality independent living environment. The Development Manager has wide variety of responsibilities and tasks and related to the smooth and continuous running of the Development and is ultimately responsible for providing a high quality housing management service to customers and management our sheltered housing development. To join us, you need to have:

• a genuine passion for helping people
• Demonstrable ability of empathising with and caring for the elderly
• Possess a sound knowledge of housing management services
• Ability to build rapport with a wide range of people
• Strong, clear communication skills in order to succeed
• Demonstrable ability to remain calm as a highly efficient multi-tasker
• Resilient, proactive, self-confident and customer-orientated.
• Highly organised multi-tasker
• Computer literacy is essential.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Well equipped office.
• Pension Options
• Enhanced Maternity Benefits
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Linn Coort development in Buckie. You will work on average 35 hours per week. The Support Worker Buckie post includes sleepovers for which you will receive an additional sleepover payment of £35.93 for each sleepover shift worked.

As Support Worker Buckie, you will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

Main Responsibilities

Would you like to contribute to a rewarding and engaging environment? Join our enthusiastic and professional team as we promote independent living, provide housing management and housing support to our valued residents at our Tollgate House development in Armadale. You will work on average 35 hours per week according to a 3-week rota. The Support Worker Armadale post includes an average of 10 sleepovers per month for which you will receive an additional sleepover payment of £35.93 for each sleepover shift worked.

You will be providing housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

• Administer and manage Housing Support and Care Plans.
• Manage the service and ensure catering and domestic services are provided in accordance with Association standards in the absence if the Line Manager.
• Ensure the provision of an efficient and effective meals service including setting tables and preparing the dining area to ensure a pleasant mealtime experience for all.
• Ensure appropriate professional help is accessed and provide care and support until effective arrangements are in place in the event of an emergency.
• Organise repairs/maintenance and management of rent.
• Assist with complex or sensitive situations such as account queries, complaints, or property matters.
• Liaise with colleagues, families, and external agencies.
• Arrange for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

About You

• To join us, you need to have a genuine passion for helping older people.
• Experience in a housing support / or similar environment is desirable.
• Demonstrable high-level empathy and effective communication skills.
• Customer orientated approach to work
• Demonstrable ability to remain calm under pressure.
• Resilient, proactive, and self-confident.
• Proficient administrator with good IT Skills.
• Scottish Vocational Qualification (SVQ) level 2 in Health and Social Care or equivalent qualification is essential with the expectation to gain (SVQ) level 3, Modern Apprenticeship in Social Service Healthcare. Training will be provided to achieve this.
• SSSC registration will be mandatory upon appointment as well as Membership to the PVG Scheme for Vulnerable Adults.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary
• Pension Options
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Childcare vouchers
• Eye care vouchers
• Employee Counselling Service
• Family friendly policies
• Cycle to work scheme
• Employee Protection Protocols

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager’s you will be able to further develop in your career.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Our caring team of Home Support Workers are a vital part in delivering our exceptional service. Multiple vacancies are available for you to assist in the provision of care, support, and housing management services at either of our Varis Court development.

Waking nights role providing a personal and reactive service. The waking nights are worked as a team of two, on a 4 on 4 off basis, 9.30 pm to 7.30 am supporting tenants within Varis Court including short stay clients accommodated in the USS properties working on partnership with Health and Social Care Moray.

You will be helping us provide a service that promotes independence, maintains dignity, and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care, and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker based in Forres involves waking nights, including weekends, You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.

About You

It’s important that you are comfortable working on your own initiative as you’ll be looking after 30 tenants. You’ll have the autonomy to make your own decisions, prioritise workload and work in conjunction with the local nursing team and NHS professionals. Experience with ACU, rest bite flats and palliative care would be ideal.

To join us, you need to have:

• A genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Full Time and Part Time Hours are available. Our caring team of Home Support Workers are a vital part in delivering our exceptional service. You will be assisting in the provision of care, support and housing management services at our developments in Elgin.

You will be helping us provide a service that promotes independence, maintains dignity and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker role involves shift work, including weekends, early and back shifts. You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice and independence.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.
• Key working tasks
• Medication level 1-4
• All aspects of personal care in line with care plans

About You

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Hanover provides and manages a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow by encouraging and supporting personal development, a commitment to sustainable and adaptive ICT systems, and control measures in place for the managed delivery of our services including strong adherence to robust safe working practices throughout.

Main Responsibilities

We currently have three positions available as a Mobile Support Worker. The mobile worker would be responsible for providing cover at our Housing with Care developments. As a mobile worker you would be expected to travel between Elgin, Forres and Buckie as and when required. You’ll be provided with a well-established induction program to help you have the confidence and skills required to work autonomously in each service. The role involves:

• Providing all levels of personal care in line with care plans
• Administering medication up to level 4
• Housing management services including organising repairs/maintenance, and H&S checks
• Provide physical care to assist clients carrying out tasks of day to day living e.g. meal provision
• General cleaning and housekeeping tasks
• Promoting independent living

About You

We welcome applications from all backgrounds and experiences though the Mobile Support Worker Elgin, Forres and Buckie (Moray) will typically have 2 years’ experience in a similar environment with developed abilities. To be successful in this role, you’ll be expected to consistently demonstrate your:

• Strong knowledge of Care and other Supported Services
• Excellent communication and interpersonal skills
• Commitment to continuous professional development.
• Ability to work on own initiative

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

Hanover staff team is expanding due to increased care and we are looking for motivated, experienced staff to support our Varis Court Team. Varis provides care to tenants living within the development and support Health and Social Care Moray with the Unscheduled short stay properties. This is a new and exciting opportunity to become part of the team.

About the Role

21 to 35 hours per week are available. Our caring team of Home Support Workers are a vital part in delivering our exceptional service. You will be assisting in the provision of care, support and housing management services at our development in Varis Court, Forres.

You will be helping us provide a service that promotes independence, maintains dignity and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker Forres role involves shift work, including weekends, early and back shifts. You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice and independence.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Providing all aspects of personal care in line with care plans
• Medication administration from level 1-4
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.
• Key working

About You

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

We are seeking dynamic and aspirational Care Workers to join the Hanover Scotland team. Available working hours range from 16 to 25 per week and can be discussed upon application. Vacancies currently available are at our Mercer Court, Glenfield Court and Queens Court developments in Galashiels, Innerleithen and Jedburgh.

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About You

To join Hanover, it is essential that you have a genuine passion for helping people and are willing to learn. We’d love to hear about:

• Your experience of empathising with and caring for older people;
• Your SVQ Level in Health and Social Care (equivalent) or how you plan to achieve this through training.

This role is reserved for those who truly care and make a special commitment to our residents. It means that you’ll know what it means to be pro-active, people orientated and driven to make a difference. Apply today and we look forward to meeting with you soon.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

You will be part of an enthusiastic, professional and caring team, providing support to our Woodburn Court development. Contributing to providing a housing management and housing support service promoting independent living for older people.

Main Responsibilities

• Provide housing management services which enable older people to retain the role of tenant, to exercise choice and independence.
• Organising repairs/maintenance, helping to manage rents, dealing with tenancy enquiries, carrying out minor practical tasks to assist customers.
• Administer and manage Housing Support and Care Plans and other processes underpinning services.
• Encourage appropriate use of Occupational Therapy services including arranging for advice, assistance and installation of appropriate aids and adaptations to enhance independence.
• Deal with customers’ enquiries. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.
• Provide physical care, in accordance with approved standards, to assist clients carrying out tasks of day to day living as directed.
• Assistance with personal cleanliness, mobility support, management of continence, support with daily personal tasks and general housekeeping.
• Liaise with colleagues, families, external agencies both under supervision and alone in the absence of the Manager (Inc. Day Care), the post’s line manager.
• Supporting customers with personal finances, paying of bills, carrying money for shopping all in strict accordance with Association procedures.
• Maintain medication records, provide reminders and report concerns and problems.

About You

• To join us, you need to have a genuine passion for helping older people
• 2 Years’ experience in a housing support / housing management & care environment
• Demonstrable high level empathy and effective communication skills
• Demonstrable ability to remain calm under pressure
• Resilient, proactive and self-confident
• Proficient administrator with good IT Skills.
• This post will require PVG Scheme Membership (adults)
• Scottish Vocational Qualification (SVQ) level 3 in Health and Social Care or equivalent qualification enabling registration with the Scottish Social Services Council (SSSC) as a Housing Support Worker on the opening of the register (currently 2017), or the requirement to obtain a relevant qualification enabling registration via self-funding by the closure of the register (currently 2020).

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded.

• Competitive Salary and Remuneration
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Generous Pension Options
• External qualifications SVQs
• Employee Protection Protocols
• Cycle to Work Scheme
• Childcare Vouchers
• Employee Assistance Programs

We’re most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You’ll be working in a company with a strong identity and under experienced Manager’s at your place of work so there’s plenty to learn and room to grow.

Life at Hanover is a satisfying decision and if it sounds like the opportunity for you; our team certainly look forward to welcoming you. Please do feel at liberty to ask any questions or if you’re ready to see what we’re about, apply today!

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Hanover provides and manages a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow by encouraging and supporting personal development, a commitment to sustainable and adaptive ICT systems, and control measures in place for the managed delivery of our services including strong adherence to robust safe working practices throughout. Hanover is currently reviewing our operating model and is considering how we retain the benefits of home working whilst ensuring that direct services are provided and the team is supported to collaborate and work together.

About the Role

The Very Sheltered Housing Manager Paisley role has come available due to internal promotion. Our Very Sheltered Housing Managers oversee the provision of housing management, support/care and catering services provided at very sheltered developments which enable older people to retain the role of tenant and to exercise choice and independence, including organising repairs/maintenance, management of rents, dealing with tenancy enquiries, and supporting customers. Please note the starting salary is £28,027 rising to £35,335 in line with company policy.

Main Responsibilities

This is an opportunity for the right person to make a real difference in the lives of our customers. The Very Sheltered Housing Manager Paisley will:

• Oversee the provision of housing management, support/care and catering services provided at very sheltered developments which enable older people to retain the role of tenant and to exercise choice and independence, including organising repairs/maintenance, management of rents, dealing with tenancy enquiries, and supporting customers.
• Lead, manage and motivate staff using a teamwork approach and to ensure that the development is adequately always staffed in accordance with approved staffing arrangements.
• Deliver quality housing management, support and care services to customers in accordance with the Association’s standards by identifying suitable applicants, managing allocations and terminations in a manner consistent with the Association’s policies.
• Ensure that customers’ enquiries are responded to timeously. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.
• Communicate effectively to other staff their responsibilities and to establish, monitor and maintain consistent standards of staff performance ensuring that staff training needs are identified.
• Manage day care and respite care services effectively according to the Association’s standards.
• Ensure the provision of an efficient and effective catering service, providing regular wholesome and nutritious meals to customers in accordance with the Association’s standards for food safety to both very sheltered and any associated day centres.
• Ensure that the management of income and expenditure reporting is undertaken in accordance with the Association’s procedures.

About You

To join us, you need to have a genuine passion for helping people

• Relevant experience in a similar or equivalent role.
• Possess a sound understanding of housing management, housing support and care services environments
• Must be able to be registered and remain registered with the Scottish Social Services Council as a condition of employment
• Hold or be able to obtain, via Hanover support, REHIS Food Safety Certificates and Emergency First Aid Certificate
• Driver’s license with access to a vehicle.
• Basic computer skills, including experience using Microsoft Windows, word-processing & e-mail, plus use of corporate databases.

Apply today to join an exceptional team who make a real difference in the lives of residents and take pride in everything that they do.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary
• Flexible working
• Pension Options
• Enhanced Maternity Benefits
• Employee Protection Protocols
• Cycle to Work Scheme,
• Childcare Vouchers,

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Following on from promotion we are now excited to offer an opportunity for a Support Worker to join us on a permanent basis. The role is fulltime and you will be working a 7 day per week shift rota at our Woodburn Court development. The Support Worker Hamilton will be part of an enthusiastic, professional and caring team, providing support to our customers in Hamilton.

Contributing to providing a housing management and housing support service promoting independent living for older people. Ultimately promoting the safety and independence of people who depend on you to feel safe and enabled in their homes.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover is currently offering an opportunity for a Support Worker to join us on a permanent basis. The role is job share and you will be working a 7 day per week shift rota at our Woodburn Court development. The Support Worker Hamilton will be part of an enthusiastic, professional and caring team, providing support to our customers in Hamilton.

Contributing to providing a housing management and housing support service promoting independent living for older people. Ultimately promoting the safety and independence of people who depend on you to feel safe and enabled in their homes.

This Support Worker Hamilton role includes waking nights / sleepovers as well as weekend and holiday working.

Main Responsibilities

You will be working as part of a responsible and enthusiastic team to ensure that services are delivered flexibly, innovatively in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice.

·The Support Worker Hamilton provides housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

·Organising repairs/maintenance, helping to manage rents, dealing with tenancy enquiries, carrying out minor practical tasks to assist customers.

·Deliver quality housing management, support and, where provided, care services to customers in accordance with the Association’s standards.

·Administer and manage Housing Support and Care Plans and other processes underpinning services.

·Encourage appropriate use of Occupational Therapy services including arranging for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

·Deal with customers’ enquiries. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.

·Provide physical care, in accordance with approved standards, to assist clients carrying out tasks of day to day living as directed.

·Assistance with personal cleanliness, mobility support, management of continence, support with daily personal tasks and general housekeeping.

·Liaise with colleagues, families, external agencies both under supervision and alone in the absence of the Manager (Inc. Day Care), the post’s line manager

·Supporting customers with personal finances, paying of bills, carrying money for shopping all in strict accordance with Association procedures.

·Maintain medication records, provide reminders and report concerns and problems.

·Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.

About You

·To join us, you need to have a genuine passion for helping older people

·Ideally, 2 years experience in a similar role.

·Demonstrable high level empathy and effective communication skills

·Demonstrable ability to remain calm under pressure

·Resilient, proactive and self-confident

·Proficient administrator with good IT Skills.

·Hold or able to achieve Emergency First Aid Certificate

·Hold or be able to achieve Elementary Rehis.

·This post will require PVG Scheme Membership (adults).

·Scottish Vocational Qualification (SVQ) level 3 in Health and Social Care or equivalent qualification enabling registration with the Scottish Social Services Council (SSSC) as a Housing Support Worker on the opening of the register (currently 2017), or the requirement to obtain a relevant qualification enabling registration via self-funding by the closure of the register (currently 2020).

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

·Competitive Salary and Remuneration

·Ongoing ‘on-the-job’ training

·Ongoing Continuing Professional Development (CPD)

·Generous Pension Options

·External qualifications SVQs

·Employee Protection Protocols

·Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

This Sheltered Housing Manager Huntly role is based at our development at Granary Street, Huntly. You’ll be fostering an environment based on respect and confidentiality where customers’ independence and choice are promoted to the fullest extent of their wishes and ability. You’ll be providing an efficient and effective sheltered housing management service.