Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Community Organiser

  • Full time
  • £29,161
  • Glasgow
  • Closing 10th December 2019

Closing date: 10 December 2019 at 11.30pm

We’re looking for a proactive individual with experience of using community organising approaches and/or working in a charity, political or social campaigning environment to join us as a Community Organiser. Experience of local political and policymaking systems and how to influence them is also required.

A decent, safe and affordable home is a fundamental human need, yet tens of thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, unaffordable rents and the threat of eviction. Our strategy sets out a new approach to support local communities to demand long term solutions to this housing emergency, including the delivery of more social housing and to defend hard-won housing rights. To achieve this we are creating a network of Community Organisers, who will be located in each of our Hubs in Glasgow, Edinburgh, Aberdeen and Dundee by the end of our three year strategy.

Community Organising differs significantly from one-off charity campaigning and service user participation or co-production as an approach to achieving change. It is a process that seeks to put power in the hands of the people affected by a social injustice or societal problems. We need ambitious individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve in Glasgow.

Organising, engaging, influencing and working in local communities is critical to all that we do, and this includes running national and local campaigns, influencing politicians and working to build a network of active and motivated campaign supporters. Join us, and you could soon be helping to grow and develop local activism in Glasgow.

About the role

As a Community Organiser, you’ll play an important role in developing local community responses to the housing emergency in and around Glasgow, coordinating and delivering a range of community-based activity including rights awareness workshops and developing and facilitating local activist groups. You will develop local knowledge and create a community organising plan, working closely with the teams in the Glasgow hub and across Shelter Scotland.

We will rely on you to build on existing national and local campaigns and priorities and develop that further in the Glasgow context. Understanding the local dynamic, identifying opportunities, managing projects and motivating others to get involved will also be a large part of this role. You will work closely with the various teams including Glasgow Hub, Campaigns, Policy and Communication amongst others, to ensure the Glasgow community organising activity aligns with existing workstreams and national priorities.

About you

As well as experience of delivering effective community organising activity and/or working in a charity/social campaigning environment, you have a good understanding of local political and policymaking systems and how they operate. We’re also looking for a proven ability to work with and represent an organisation effectively to a range of stakeholders. A good project manager, with lots of enthusiasm and a ‘can-do’ approach, you have strong influencing and negotiating skills too. Finally, while prior housing and homelessness working experience is not a requirement, you’ll need a passion for Shelter Scotland’s issues. A good, affordable, safe and secure home is critical to all of us, yet this is being denied to an increasing number of people. You’ll thrive on the challenge of taking on this issue, working with the community to create relevant campaigns and making it a local priority.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist

Policy Advocacy Officer

  • Full time
  • £29,161
  • Edinburgh
  • Closing 2nd January 2020

Closing date: 2nd January 2020 at 11.30pm. Interviews: 14th and 16th January 2020

Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context? Then join Shelter Scotland as a Policy Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Campaigns and Policy Team is part of Shelter Scotland’s Communication and Policy function. It is responsible for developing policy positions and campaigns on housing and homelessness issues and engaging with partners, decision-makers and our supporters who are critical to the success of our campaigns. As well as formulating proposals for policy change and responding to Government policy initiatives, we work closely with Shelter Scotland services and other teams such as Marcomms and Digital.

About the role

Your challenge will be to identify policy and campaigning issues by maintaining knowledge of relevant policy areas critical to Shelter Scotland’s strategic objectives. We’ll also rely on you to monitor issues emerging from our services, as well as external policy and political agendas, and to develop new campaigning and policy ideas and solutions. Carrying out research, producing high quality policy outputs and advocating our policy positions to a range of audiences – all are aspects of this interesting and varied role. Put simply, you’ll help fight the housing emergency through policy, advocacy and influencing, thus achieving long-term change on the ground for those experiencing homelessness and bad housing.

About you

Familiarity with housing and homelessness policy would be useful, but is not essential. However, you must have a good understanding of how the Scottish Government, the Scottish Parliament and Scottish Local Authorities are formed, operate and develop new policies. You’ll also need experience of linking policy outputs to communications activities, campaign objectives and the wider political context – linked to a theory of change. A flair for analysing evidence, assessing policy options and developing new ideas for policy or campaigning initiatives is important too. And, when it comes to working in partnership with other teams/departments within an organisation in order to take forward projects with a clear focus on objectives, again, you have what it takes.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Campaigns & Policy team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
Closed vacancies
This vacancy has now closed

Empty Homes Adviser

  • Part time
  • £25,875 pro-rata
  • Edinburgh
  • Closing 28th July 2019

Closing date: Sunday 28th July 2019 at 11.30pm

Interviews: 7th August at Scotiabank House

Do you have lots of drive and initiative and proven experience in advice/customer service work involving a range of client bases? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing an important role within our Scottish Empty Homes Partnership.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It’s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

Your challenge will be to provide first level advice and referrals to empty home owners, those with concerns about empty homes, people interested in buying and renovating empty homes and empty homes practitioners. Indeed, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed telephone and email advice service. As well as handling initial enquiries, you’ll get involved in some of the more complex enquiries or cases, for which you’ll be supported by a line manager and other members of the Scottish Empty Homes Partnership team.

About you

Commercially aware, client focused and totally at home collaborating with others, you have great organisational and time management skills too. What's more, you respect other people’s opinions, are comfortable answering enquiries both over the phone and via email and have the communication skills it takes to empower clients to self-help where appropriate. Proficiency using case management systems and Microsoft Office applications is important too, together with the ability to type.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Furniture Shop Manager

  • Full time
  • £22,183
  • Stockwell Street, Glasgow
  • Closing 28th July 2019

We are looking for someone who has experience of managing a team of volunteers and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and commit to developing a diverse team, in particular volunteers, you may be exactly the person we are looking for to become Furniture Shop Manager at our shop in Glasgow.

Your role will be varied and will challenge you but will provide you with stimulating and satisfying work. Our Furniture Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shop's contribution to Shelter's cause. This could be through co-ordinating and empowering the shop team to arrange a colouring competition for customers children to enter or a raffle with products donated from local businesses as prizes.

You will develop and encourage your own and your team's knowledge on the products that will attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do. It goes without saying that your volunteers, under your leadership, will run an exceptional shop.

How do I demonstrate I am who you are looking for?

· You will need to address and provide examples of the following in your application and at interview:

· Experience of managing a team of volunteers, including recruitment and development of that team

· Experience of providing excellent customer service, preferably in a face-to-face role

· Knowledge of charity retail and increasing donated sales is advantageous but not essential

· Knowledge of Shelter's work and why you wish to work for this charity.

How do we describe our Furniture Shop Managers?

If we were to describe our Furniture Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Furniture Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Furniture Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Adviser

  • Full time
  • £23,239
  • Edinburgh
  • Closing 5th August 2019

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Edinburgh area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Edinburgh hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients whilst working to Shelter Quality Standards. Day-to-day, you'll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

About you

To succeed, you'll need demonstrable relevant experience, a proactive, collaborative and results-driven approach, sensitivity to other needs and the communication skills it takes to positively influence others. We'll also be looking for a flair for getting to the root of client's underlying needs and supporting them through change. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £17,108
  • Arbroath
  • Closing 13th August 2019

Closing date: 13 August 2019 at 11.30pm

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a “typical day” and that’s because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter’s cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team’s interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team’s knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter’s work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and/or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter’s cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It’s simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity/paternity leave, and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Homeless Patients Adviser

  • Full time
  • £23,239
  • Victoria Hospital, Kirkcaldy, Fife
  • Closing 25th August 2019

Are you used to working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework? Then join Shelter Scotland as a Homeless Patients Adviser and you could soon be playing a key role within a highly innovative short-life initiative aimed at helping people who are homeless.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

The Fife NHS Intervention project will is a highly innovative initiative to test a new approach to providing services in NHS Scotland hospitals for patients who are homeless. Key aims include improving working links between health and housing services, providing homeless individuals with the right support to improve their health outcomes and reducing re-admission rates among this cohort. The project will run from Victoria Hospital in Kirkcaldy and focus on developing an innovative service delivery model to support the Scottish Government’s decisive shift towards preventative spending in Scotland’s public services.

About the role

You’ll play a lead role in setting up and establishing this service, in collaboration with hospital staff and partner agencies. Your focus will be on promoting and embedding the delivery model and referral pathways, raising awareness, undertaking patient assessments, setting up and coordinating housing plans and collating statistical information on hospital discharge. In short, you’ll help deliver a highly innovative intervention targeting homeless people attending the Emergency Department of Victoria Hospital. And, because it’s a developmental role, there will be significant opportunities to develop your knowledge and skills and enhance your career, as well as the chance to gain a professional SQA accredited housing qualification.

About you

You’ll need proven experience of preparing, planning and delivering briefings and/or group work sessions and working with a wide variety of stakeholders, both statutory and non-statutory. We’ll also be looking for a proactive, customer-focused approach and a real commitment to achieving the very best outcomes for clients. Someone who is great at influencing others, you’re able to maintain your professionalism and communicate effectively in a range of situations too. What’s more, you're not afraid to challenge the status quo and introduce new ideas when appropriate. Proficiency using a range of IT tools, including case management systems and Microsoft Office applications is also required, with the ability to type preferred.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Furniture Shop Manager

  • Full time
  • £16,380
  • Motherwell
  • Closing 1st September 2019

Closing date: 01 September 2019 at 11.30pm

We’re looking for an inspirational people person to join us as an Assistant Shop Manager in our Motherwell Furniture shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits including 22 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Your key responsibilities:

· Assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income

· Represent Shelter in your local community, ensuring that you and your team responsibly share the knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients

· Ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

And what you’ll need:

· Willing to take on a new challenge and a keen interest in Shelter’s cause

· Be an energetic person with an enthusiasm for managing and empowering people

· Extraordinary motivational skills with a flair for merchandising

· Knowledge of increasing sales growth and controlling costs.

For further information about the role and the benefits of working for Shelter please visit our website.

Safeguarding is everyone’s business. Shelter Scotlandis committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Top job! Housing Solicitor

  • Part time
  • £37,030 pro-rata
  • Edinburgh
  • Closing 4th September 2019

Are you a solicitor with an interest in social justice and human rights, with post-qualification experience of housing litigation, including representing in court on behalf of homeless people or people in housing need? Then join Shelter Scotland as a Housing Solicitor and you could soon be playing an important role within an exciting new partnership.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

The ‘Street Legal’ project is a recently formed partnership with CLAN Childlaw that’s funded by the National Lottery Community Fund. Its goal is to prevent homelessness and engage in early action to deal with the causes of homelessness for children, young people and families. It also aims to improve access to specialist legal advice and representation and increase the capacity of Edinburgh’s third sector organisations to use the law to prevent homelessness through the delivery of lawyer led workshops.

About the role

As a Housing Solicitor, we’ll rely on you to maintain an active caseload and provide legal advice and representation to families and young people who are homeless or at risk of homelessness in Edinburgh, in partnership with CLAN. You’ll also be responsible for developing housing and homelessness law for families, children and young people and devising and delivering lawyer led training for front line third sector services. Working collaboratively within the sector to directly address issues that may arise with the implementation of the ‘Ending Homeless Together High Level Action Plan’ will be important too, as will promoting an understanding of the legal framework and ensuring a rights based approach from the outset.

About you

Proactive, customer-focused and driven to achieve the very best outcomes for clients, your substantial experience of handling a wide range of housing cases in the public and private sector includes issues relating to homelessness, security of tenure and possession proceedings. What's more, you have a sound knowledge of publicly funded legal aid work, including legal representation and legal help. You’re great at influencing others too, and are able to maintain your professionalism and communicate effectively in a range of situations. And, when it comes to applying creative and lateral thinking, challenging the status quo and introducing new ideas, methods and processes, again you’ll excel.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Housing Law Service team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Public Affairs and Campaigns Officer

  • Full time
  • £29,161
  • Edinburgh
  • Closing 15th September 2019

Has your experience of working with a range of political audiences at a national and/or local level given you a good understanding of how the political and policy making system operates? Then join Shelter Scotland as a Public Affairs and Campaigns Officer and you could soon be playing an important role in getting our voice heard on a key social issue.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Campaigns and Public Affairs function is within the Campaigns & Policy Team which sits within our Communications and Policy department and is responsible for developing Shelter Scotland’s policy positions and campaigns on housing and homelessness issues. The central focus of the Team’s work is to always be impact driven and maximise its contribution to Shelter Scotland’s strategic objectives and core mission of delivering positive change for those affected by the housing emergency.

About the role

Responsible for supporting the development and implementation of public campaigns and political influencing to ensure the adoption of our policy proposals by decision makers, you’ll make a real contribution to Shelter Scotland’s strategic objectives. Along the way, you’ll work closely with other teams, especially Marcomms and our Hubs, as together you develop and implement strategies to deliver our policy and campaign objectives. Planning Shelter Scotland’s public affairs engagement both nationally and locally, attending meetings, events and street campaigning days, getting involved in campaign communications and identifying opportunities to work in partnership with other organisations to develop campaigning responses and produce outputs – all are elements of this high profile role.

About you

Used to working on public affairs, either in an agency or similar role in the voluntary sector, you will have a good understanding of Scotland’s political landscape and understand national and local politics. You’ve also worked in partnership with others to take forward projects with a clear focus on objectives and have worked in public campaigning. You’re also adept at linking policy outputs to communications activities, campaign objectives and the wider political context – linked to a theory of change. What’s more, you’re creative, innovative and proactive, willing to challenge the status quo as well as introduce new ideas, methods and processes and get involved, you have excellent written and verbal communication skills and are proficient using IT and databases.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £16,380 pro-rata
  • Prestwick
  • Closing 27th September 2019

Closing date: 26 September 2019 at 11:30pm

We're looking for an inspirational people person to join us as an Assistant Manager in our Prestwick shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits including 30 days annual leave, enhanced maternity/paternity leave and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £18,212
  • Broughty Ferry, Dundee
  • Closing 30th September 2019

Closing date: 30 September 2019 at 11.30pm

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a “typical day” and that’s because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter’s cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team’s interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team’s knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter’s work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and/or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter’s cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It’s simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity/paternity leave, and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Assistant Shop Managers

  • Part time
  • Sessional
  • Morningside, Edinburgh
  • Closing 10th October 2019

We're looking for two inspirational people to join us asAssistant Shop Managersin our Morningside, Edinburgh shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits including 30 days annual leave, enhanced maternity/paternity leave and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect.All our staff will be expected to observe professional standards of behaviourandconduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelterdoes not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • Sessional
  • Motherwell, Scotland, ML1 1QY
  • Closing 24th October 2019

Closing date: 24 October 2019 at 11.30pm

We're looking for an inspirational people person to join us as an Assistant Manager in our Motherwell shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £16,350 pro-rata
  • Edinburgh
  • Closing 24th October 2019

Closing date: 24 October 2019 at 11.30pm

We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Forrest Street shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Community Shop Manager - Dundee

  • Full time
  • £18,212
  • Broughty Ferry, Dundee
  • Closing 31st October 2019

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Housing Solicitor

  • Full time
  • £34,336 – £37,030
  • Edinburgh plus possibility of flexible working
  • Closing 10th November 2019

Are you a housing solicitor who wants to build their expertise? Perhaps, you have a wealth of experience and are looking for a role where you can fully use your expertise to support vulnerable clients? Either way, we guarantee you’ll thrive at Shelter Scottish Housing Law Service. The leadership, the infrastructure, the strategy and the rewards, including flexible working and a good work life balance – everything is in place for a solicitor with a background in housing law to develop and achieve a great deal, particularly if, like us, you have a passion for the cause.

Scotland has some of the most progressive housing legislation in Europe, yet families are struggling daily with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Accordingly, we’re striving for change — with individuals, in communities, across society – and leading the way to a safe home. We’re already doing some amazing work. But, in order to achieve our goal, we need critical thinking solicitors who are passionate about our cause to join us at this exciting time, do some amazing work and help us continue to take t a lead in the interdisciplinary area of housing and child law.

About the role

Day-to-day, you’ll provide legal advice and representation to families and young people who are homeless or at risk of homelessness in Edinburgh. You’ll also be responsible for maintaining an active caseload, including litigation appropriate judicial review and emergency applications that enable homeless people or those with housing problems to enforce their existing rights. What’s more, you’ll have the opportunity to develop housing and homelessness law for families, children and young people and develop and deliver lawyer led training for front line third sector services. In short, you’ll get involved in some pioneering work that will make a tangible difference to people’s lives.

About you

Proactive and client-focused, you’re a dedicated social justice and human rights solicitor with post-qualification experience of housing litigation, including representing in court on behalf of homeless people or people in housing need. Indeed, you’re used to handling a range of housing cases (public and private sector) on issues including homelessness, security of tenure and possession proceedings. You also have sound knowledge of legal aid work, including legal representation and legal help and are looking for a role that comes with a manageable caseload that will give you a good work life balance.

As well as significant opportunities for progression, we offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. This particular role requires you to be based in Edinburgh two day per week, but there is the possibility to work from our Glasgow or Dundee hub for the rest of the week.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Housing Law Service team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Manager - Edinburgh Stockbridge Bookshop

  • Part time
  • £16,380 pro-rata
  • Edinburgh Stockbridge
  • Closing 10th November 2019

We're looking for an inspirational people person to join us as an Assistant Manager¿ in our Edinburgh Stockbridge bookshop. You will be pivotal in assisting the Community Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Community Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients ¿will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £17,108
  • Ayr
  • Closing 13th November 2019

Closing date: Wednesday 13th November 2019 at 11.30pm

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Helpline Advisers

  • Full time
  • £23,239
  • Glasgow
  • Closing 13th November 2019

Closing date: 13 November 2019 at 11.30pm

Do you have experience of working in a fast-paced environment dealing with difficult and sometimes challenging calls? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

Shelter Scotland provides a free telephone and digital helpline providing housing advice to over 22,000 people across 32 local authorities in Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing and welfare benefits law, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto a case management system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications and case management systems is also essential. Full training will be provided and we are committed to helping you develop your advice skills.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Housing Adviser

  • Full time
  • £23,239
  • Glasgow
  • Closing 14th November 2019

Do you have proven experience of advice work, with a specific focus on housing issues, money and debt and welfare benefits? Then join us as a Housing Adviser and you could soon be providing vital advice to our clients in the Glasgow area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Scotland provides a free telephone Helpline and has advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh, each offering a range of services including money and debt advice and legal advocacy and representation. The ‘Our Journey Home’ project is trialling a new approach to preventing children and families across Glasgow from becoming homeless. Delivered jointly by Aberlour Child Care Trust and Shelter Scotland and funded by the National Lottery Community Fund, the project will meet the unique needs of highly vulnerable families affected by acute housing insecurity.

About the role

As an Adviser, you’ll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You’ll also undertake work on aspects of complex advocacy cases with the support of a Senior Adviser or Team Leader. Coordinating the completion of personal housing plans with families will be important too, as will working in partnership with the Aberlour Child Care Trust. Conducting initial interviews, agreeing clients’ needs, writing case plans, liasing with other agencies and keeping accurate records – all are part and parcel of this interesting and varied role.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to other needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of client’s underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Edinburgh, Stockbridge)

  • Part time
  • Sessional
  • Edinburgh - Stockbridge
  • Closing 25th November 2019

We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Stockbridge shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shortlist

Find out more about Shelter Scotland on Good HQ

Volunteering

Hub Support Volunteers

Administrative / Office Work,Advice / Information Giving

2nd December 2019

Shelter Scotland has volunteer opportunities for people to assist as Hub Support Volunteers in our Shelter Hub at 36 Upperkirkgate, Aberdeen AB10 1BA. Volunteers will provide initial contact for anybody dropping into the local hub or visiting community outreach sessions for supp… Read more

Shelter-Volunteer Leaders

Charity Shops / Retail,Management / Business Skills

24th September 2019

Shelter Scotland helps over half a million people a year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own. The Shelter Charity Shop raises vital funds towards… Read more

Hub Support Volunteer

Administrative / Office Work

9th September 2019

Volunteers will provide initial contact for anybody either dropping in to our local advice Hub, or visiting one of our community outreach sessions, for support with their housing issues. Volunteers will talk to people about their needs then support them to access information on o… Read more

More volunteering opportunities on Good HQ