Inverness Badenoch & Strathspey CAB
Inverness Badenoch & Strathspey CAB

Charity registered in Scotland SC003951

Inverness Badenoch & Strathspey CAB has been providing the Highland community of Inverness with a vital advice and information service for many years and this has now been extended to include the communities of Badenoch and Strathspey. We provide FREE, CONFIDENTIAL, IMPARTIAL and INDEPENDENT information and advice on a variety of subjects. ​ We also recognise the importance of empowering our clients to take control, make their own decisions and improve their own lives.

Closed vacancies
This vacancy has now closed

Multi Channel CAB Adviser

  • Full time
  • £22,186
  • Inverness
  • Closing 20th January 2020

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

  • Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
  • Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.

Type of contract: Fixed-term contract until October 2020 (it is hoped that both projects will receive continued funding beyond this date)

This vacancy has now closed

Gambling Support Service Training and Engagement Officer (North)

  • Part time
  • £23,221 – £25,370 pro-rata
  • Inverness
  • Closing 19th February 2020

The post holder will deliver a variety of training and learning opportunities as well as engagement sessions to support Citizens Advice Bureau and other stakeholders identify and assist those experiencing or at risk of gambling related harm. The person appointed will further be required to help develop the service; will provide 2nd tier support as well as advice and information to individuals in respect of the service aims.