Main purpose of the role

The Bliss Scotland Digital Innovation Support Officer has a vital role in ensuring that every parent or family of babies born sick or premature in Scotland can access impactful and personalised support, at their time of need.

As the Bliss Scotland Digital Innovation Support Officer you will:

• Co-ordinate a finite, co-production project, working with service users to develop a digital support service for families in Scotland, as a pilot

• Co-ordinate the successful implementation of the new digital support service pilot, before the end of the 12 months in post.

• Set-up monitoring and frameworks to evaluate and capture learning from the development and implementation of this project, to help improve the service and develop Bliss’ information and support for families

About the team and department

The Information and Support Team, within the Services directorate. The purpose of the Information & Support team is to help ensure babies born premature or sick have well-supported parents playing an active role in their decision-making and care. We do this by helping make sure parents are more confident in their roles, better informed about neonatal care, better connected to the support they need and more involved in the care their baby receives.

We currently provide support face to face via volunteer Bliss Champions on neonatal units, remote support via email, video-call and social media, and information on our website, in print, video, animations and podcasts. Our ambitions are to expand our services to engage with communities of parents we do not currently reach effectively, and more families affected by health inequality. We want to develop our digital support services significantly.

Reporting structure

This post works alongside other Support Officer(s) and Bliss Scotland Support Officer(s) and reports to the Senior Information and Content Officer.

A full Role Description is available for download below.