Glasgow’s Golden Generation
Glasgow’s Golden Generation

Charity registered in Scotland SC008200

Glasgow’s Golden Generation has been supporting older adults across Glasgow since 1948 when it was founded as Glasgow Old People’s Welfare Committee. The charity was set up initially to alleviate loneliness and isolation in the elderly, while these services still exist today, Glasgow’s Golden Generation provides so much more including: Day Centre’s, Befriending Services, Weekly Clubs and Welfare Services. Glasgow’s Golden Generation need to raise £1 Million pounds annually to support the thousands of service users across Glasgow that need our help.

Closed vacancies
This vacancy has now closed

Charity Shop Manager (Shawlands)

  • Full time
  • £16,500
  • Shawlands, Glasgow
  • Closing 20th March 2020

A fantastic opportunity has arisen here at Glasgow’s Golden Generation for a ‘Charity Shop Manager’ working 5 days per week (including some Saturdays) mainly based in our southside Shawlands shop.

The main role is to manage the above charity shop, ensuring efficient & effective management of volunteers, premises & stock to provide a high-quality retail service and achieve pre-arranged & agreed sales targets.

Note: the candidate must adhere to flexible working conditions and be available to work at the Partick shop at: 185 Dumbarton Road, as & when required.


To ensure that all appropriate standards of security and health and safety are met.

Main Duties

  1. To maximise shop income and achieve sales targets.
  2. To ensure that the shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner.
  3. To act as key holder, to open and close the shop for agreed trading hours and ensure that the premises are secure on leaving.
  4. To supervise and support the Charity Shop volunteers, liaising with them concerning volunteer rotas etc.
  5. To recruit, train, support and supervise the work of the volunteers in the charity shop, encouraging them to support and take an interest in the work of Glasgow’s Golden Generation.
  6. To ensure that the shops are adequately staffed at all times and establish appropriate rotas for volunteers.
  7. To generate stock donations to meet sales requirements: accept, sort, price and display stock.
  8. To take responsibility for stock control, including disposal of unsold donations at the best possible return.
  9. To manage and promote Gift Aid procedures.
  10. To work with Glasgow’s Golden Generation in publicising and enhancing the image of the Charity Shops.
  11. Ensure that all queries about Glasgow’s Golden Generation services are signposted to its’ main office and that information held at the shop is up to date.
  12. Maintain good relations with their public, trade councils, landlords and neighbouring retailers.
  13. To develop a programme of themed window displays.
  14. To work with the charity to incorporate other aspects of the charities work at regular intervals in these displays.
  15. To attend monthly management meetings.
  16. To make monthly reports to the CEO on the performance of the shop and its staff.
  17. To ensure that all Glasgow’s Golden Generation’s administrative and financial procedures are followed including banking, cash register reconciliation, weekly returns and volunteer records.
  18. To work closely with the Shop Area Manager to ensure that any problems in the shop are resolved quickly and effectively.
  19. To ensure that staff and volunteers are aware of and comply with Glasgow Golden Generation’s Health and Safety Policy.
  20. To ensure statuary responsibilities are met concerning fire regulations.
  21. To report to the CEO any incidents or potential incidents in the charity shop’s premises.
  22. To ensure that Glasgow’s Golden Generation Equality and Diversity Policy is adhered to.
  23. Any other duties which are consistent with the duties and responsibilities of the post.

Other features of the job

This job description will be reviewed from time to time and may be updated on the changing needs of the charity.