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Network Engagement Officer (Glasgow)

  • Full time
  • £25,200 – £28,000
  • Glasgow
  • Closing 14th January 2019

Citizens Advice is set to deliver a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

There will be a number of roles working with Citizens Advice Bureaux in regions across Scotland as they deliver a new service providing enhanced support to people claiming Universal Credit, as well as feed into the wider network and work of Citizens Advice Scotland.

Citizens Advice Scotland is currently looking for a full time Network Engagement Officers to join their team to foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 based in their Glasgow office.

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes. Within the scope of the “Universal Support - Help to Claim” project, you assist Citizens Advice Bureaux in providing high quality, accessible and well managed service by gathering and sharing learning about how Universal Credit and the Help to Claim service is performing. You will work with other Network Engagement Officers together to develop an approach to sharing ideas and good practice from both the service and Universal Credit, and raise awareness of the service locally.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information about this role please visit Citizens Advice Scotland’s website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. Citizens Advice Scotland have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer Citizens Advice Scotland is happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Network Engagement Officer (Inverness)

  • Full time
  • £25,200 – £28,000
  • Inverness
  • Closing 14th January 2019

Citizens Advice is set to deliver a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

There will be a number of roles working with Citizens Advice Bureaux in regions across Scotland as they deliver a new service providing enhanced support to people claiming Universal Credit, as well as feed into the wider network and work of Citizens Advice Scotland.

Citizens Advice Scotland is currently looking for a full time Network Engagement Officers to join their team to foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 based in their Inverness office.

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes. Within the scope of the “Universal Support - Help to Claim” project, you assist Citizens Advice Bureaux in providing high quality, accessible and well managed service by gathering and sharing learning about how Universal Credit and the Help to Claim service is performing. You will work with other Network Engagement Officers together to develop an approach to sharing ideas and good practice from both the service and Universal Credit, and raise awareness of the service locally.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information about this role please visit Citizens Advice Scotland’s website

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. Citizens Advice Scotland have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer Citizens Advice Scotland is happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Network Engagement Officer (Edinburgh)

  • Full time
  • £25,200 – £28,000
  • Edinburgh
  • Closing 14th January 2019

Citizens Advice is set to deliver a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

There will be a number of roles working with Citizens Advice Bureaux in regions across Scotland as they deliver a new service providing enhanced support to people claiming Universal Credit, as well as feed into the wider network and work of Citizens Advice Scotland.

Citizens Advice Scotland is currently looking for a full time Network Engagement Officers to join their team to foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 based in their Edinburgh office.

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes. Within the scope of the “Universal Support - Help to Claim” project, you assist Citizens Advice Bureaux in providing high quality, accessible and well managed service by gathering and sharing learning about how Universal Credit and the Help to Claim service is performing. You will work with other Network Engagement Officers together to develop an approach to sharing ideas and good practice from both the service and Universal Credit, and raise awareness of the service locally.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information about this role please visit Citizens Advice Scotland’s website

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. Citizens Advice Scotland have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer Citizens Advice Scotland is happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Project Co-ordinator (EU Nationals Support Project)

  • Full time
  • £24,000 – £26,000
  • Edinburgh
  • Closing 13th January 2019

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network and acts as a national organisation supporting and representing the service as a whole and the interests of citizens.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination. We are currently looking for a full time Project Co-ordinator to ensure successful delivery of the EU Nationals Support Project. The role is offered on a fixed-term basis, initially for 6 months.

The EU Citizens Support Project will be delivered by the bureau network, providing information, advice and support to EU nationals through a Scotland wide helpline and face to face support. Citizens Advice Bureaux will employ specialist advisers to deliver the service which will enable EU nationals to go through the settlement application process and provide advice, help and support to them as they do so.

The role will involve co-ordination of Citizens Advice Scotland staff and local bureaux to enable effective delivery.

The successful candidate will have experience of project development, co-ordination and implementation as well as contract management and problem resolution. You will be able to demonstrate your ability to gather and analyse information in order to produce quality reports. You will possess excellent communication skills to be able to build good relationships, manage expectations and communicate information clearly and accessibly. Within your role as Project Co-ordinator, you are expected to contribute to the development of project plans, monitor progress and identify issues.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

Shortlist
This vacancy has now closed

Water Policy Officer

  • Full time
  • £24,000 – £28,000
  • Edinburgh
  • Closing 27th January 2019

Citizens Advice Scotland is the advocate for citizens and consumers in Scotland. We work over a range of areas covering social justice, financial health, communities and people first markets, undertaking research, policy and advocacy.

Citizens Advice Scotland uses the extensive data from our advice network, and other research, to inform our policy and advocacy work. This virtuous circle of advice and advocacy helps to deliver real change for people. As well as our general advocacy role we are levy-funded to carry out advocacy work in the energy, post and water sectors.

Water Policy Officer plays a vital and active role, initiating research projects, writing a wide range of policy papers and engaging with external industry, political and government stakeholders.

Water Policy Officer also plays an important part in our work to improve outcomes for consumers.

The successful candidate will have a demonstrable knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to to effectively interpret quantitative and qualitative data as well as excellent analytical, written and oral communication skills.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Accountant

  • Full time
  • Circa £30,000 – £33,000
  • Edinburgh
  • Closing 31st January 2019

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

This is a great opportunity for a part or fully qualified Accountant to join the CAS Finance team. The Accountant will use their financial expertise to support budget holders across CAS, as well as undertaking a central Finance role covering a wide range of functions and controls.

You will be a financial expert who is able to break down the complexities of management accounting to support budget holders across CAS who have a differing range of skills, using your communication and negotiation skills to aid this process.

You should have a methodical approach to work, able to plan and prioritise your workload to ensure that your role in supporting the central Finance function is balanced against support for budget holders.

You will need to ensure that your work will stand up to the scrutiny of senior managers and the Board, as you will often be required to support the Head of Finance in providing Financial reports and management account information to be presented at senior management or Board level.

An understanding and awareness of the unique challenges and requirements of working in Finance within the voluntary sector is desirable.

CAS Benefits

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS Benefits document in the application pack at the bottom of this page.

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This vacancy has now closed

Quality of Advice Assessment Co-ordinator

  • Full time
  • £20,000 – £22,000
  • Edinburgh
  • Closing 29th January 2019

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

We are currently looking for a Quality of Advice Assessment Coordinator to join the Quality Assurance team to effectively coordinate the Quality of Advice assessment programme ensuring its successful delivery and development where appropriate.

All Citizens Advice Bureau in Scotland must comply with the Scottish Association of Citizens Advice Bureaux Membership Scheme which sets out the quality assurance standards to which all bureaux are expected to operate. The Citizens Advice Scotland Quality Assurance team are responsible for auditing all bureaux against these standards and reporting to the Association’s Membership Standards Committee. The audit process consists of two parts:

  • Quality of Advice Assessment which assesses the quality of advice and information provided by bureaux at the point of delivery and ensures that all bureaux in Scotland meet a minimum standard of service, in terms of the process of advice giving, and the actual technical accuracy of that advice
  • Organisational Audit which examines the written policies and procedures provided by the bureau together with other evidence gathered through interviews with bureau paid staff, volunteers and governing body representatives

The Quality of Advice Assessment Coordinator role will involve coordination of Citizens Advice Scotland staff and local bureaux to enable effective delivery of the quarterly Quality of Advice monitoring schedule, as well as supporting the Citizens Advice Scotland Quality Assurance team by providing specialist administrative support.

The successful candidate will have a strong administrative background, with proven ability of successfully coordinating projects or programmes. You will also have a great practical knowledge of advice and case work in a generalist service across a variety of topic areas and excellent communication skills.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Caseworker

  • Full time
  • £19,620
  • Glasgow
  • Closing 31st January 2019

We are currently looking for a Caseworker to join the Extra Help Unit (EHU) on a fixed-term basis for 12 months.

The Extra Help Unit provides support to vulnerable domestic consumers and micro-businesses with their energy and post complaints. This service is telephone based and covers the whole of Great Britain. The Unit has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Extra Help Unit also has statutory powers to support vulnerable consumers.

As a caseworker you will be the first point of referral for vulnerable consumers and responsible for investigating energy and post complaints on their behalf. A person may be deemed to be a vulnerable consumer due to personal circumstances, the complexity of their complaint or where they are at risk of having their energy supply disconnected.

You will be able to demonstrate strong empathy with the needs of disadvantaged or vulnerable consumers and possess highly developed interpersonal skills. You will be able to work in a busy and pressurised environment with varying workloads. You will be responsible for managing your own caseload, whilst supporting your colleagues. You will possess excellent negotiation and influencing skills in order to achieve the best outcome for consumers. Within your role as a Caseworker you will be expected to identify any trends or policies causing disadvantage to vulnerable consumers.

A background in providing advice over the telephone and letter writing is essential. A working knowledge of the energy industry is desirable.

This role offers the opportunity to make a real difference to consumers’ lives, particularly those who are vulnerable.

For more information, please refer to the Application Pack which can be downloaded below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

Shortlist
This vacancy has now closed

Energy Policy Officer

  • Full time
  • £24,000 – £28,000
  • Edinburgh
  • Closing 1st February 2019

Citizens Advice Scotland is the advocate for citizens and consumers in Scotland. We work over a range of areas covering social justice, financial health, communities and people first markets, undertaking research, policy and advocacy.

Citizens Advice Scotland uses the extensive data from our advice network, and other research, to inform our policy and advocacy work. This virtuous circle of advice and advocacy helps to deliver real change for people. As well as our general advocacy role we are levy-funded to carry out advocacy work in the energy, post and water sectors.

Energy Policy Officer plays a vital and active role, initiating research projects, writing a wide range of policy papers and engaging with external industry, political and government stakeholders.

Energy Policy Officer also plays an important part in our work to improve outcomes for consumers.

The successful candidate will have a demonstrable knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to to effectively interpret quantitative and qualitative data as well as excellent analytical, written and oral communication skills.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Money Advice Consultant

  • Full time
  • £23,500 – £26,500
  • Edinburgh
  • Closing 8th February 2019

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

We are currently looking for a Money Advice Consultant on a fixed term basis until the end of July 2019 with the possibility of extension.

MATRICS is a partnership project between Citizens Advice Scotland and Money Advice Scotland (MAS) funded by the Scottish Government. The aim of the project is to support an increase in the provision of high quality money advice in Scotland. The project's key outcomes are to support an embedding of the Scottish National Standards in money advice, to achieve a skilled money advice workforce providing quality advice, to contribute to the review and re-design of the Wiseradviser training programme and the learning route for money advisers and to support advisers to meet the requirements of the Money Advice Service Quality Framework. It achieves these outcomes through training, second tier consultancy support, and provision of information resources.

The Money Advice Consultant has a key role to perform in supporting the process of improving the quality of money advice offered to clients by Citizens Advice Bureaux, local authority and independent advice agencies. They do so through provision of learning opportunities and information resources, a legal consultancy service, and development of these services.

The Money Advice Consultant is also responsible for the delivery of training to advisers who are seeking approved status under the Scottish statutory debt solutions. The role also involves identifying training needs arising from new legislation, case law and practice. From this the MAC also provides input to, and delivery of, learning opportunities for advisers through the Scottish Wiseradviser Operational Team (SWOT), and provides training and support for individual agencies as required.

The successful candidate will have an uunderstanding of the Scottish legal system, court procedures and debt recovery procedures as well as an up-to-date specialist knowledge of the law relating to consumer credit, bankruptcy, diligence and debtor protections. You will also have an understanding of the roles of regulatory bodies regarding lending and recovery practices.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Learning Technologist and Designer

  • Full time
  • £24,689 – £28,000
  • Edinburgh
  • Closing 24th February 2019

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland.

Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over one million issues overall.

Citizens Advice Bureaux need to be able to ensure that all advisers and other staff are given high quality training and support to develop and maintain competence in their role. Training is provided as a partnership between bureaux and Citizens Advice Scotland.

We are currently looking for a Training Officer (Learning Technologist and Designer) to join the training team to provide a range of learning opportunities that support Citizens Advice Bureaux to meet Citizens Advice Scotland and external quality standards for advice work.

The successful candidate will have proven effective face-to-face training and instructional design skills. You will also have a great ability to produce learning material in a range of formats including elearning and to work within team.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Content Researcher and Writer

  • Part time
  • £24,750 – £27,000 pro-rata
  • Edinburgh
  • Closing 20th February 2019

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland.

Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over one million issues overall.

We are currently recruiting for the post of Content Researcher and Writer to join our Digital Advice Content Team.

We're offering an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

The delivery of Scotland's new Social Security Agency marks a significant change for Scotland - be part of this by writing advice content on the 11 new devolved benefits and other devolved areas.

Citizens Advice Scotland is going through an exciting period of change, with an enhanced focus on what people want from the service and a move to providing more multichannel advice. The Digital Advice Content Team plays a key role in this transformation.

You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing.

The post is based in Edinburgh, although occasional travel and overnight stays will be required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Project Officer

  • Full time
  • £18,500 – £20,500
  • Edinburgh
  • Closing 15th March 2019

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland. Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

About the role

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination. We are currently looking for a Project Officer who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2020.

As well as providing project support, your role will oversee the project data systems, ensuring they are operating effectively and qualitative and quantitative data are collected, manipulated and reported on to the required standard and data protection requirements. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face, through webchat and telephony.

The successful candidate will be able to demonstrate knowledge and experience of project support, including the use of project administration tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheet, word processing and presentation software.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
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Project Accountant

  • Full time
  • £30,000 – £33,000
  • Edinburgh
  • Closing 15th March 2019

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland. Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

About the role

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination. We are currently looking for a Project Accountant who will work alongside Finance and the rest of the allocated project team, ensuring successful delivery and development. The role is offered on a fixed-term basis until the end of April 2020.

As well as providing expert and timely financial project support to Budget Holders within Citizens Advice Scotland, your role will cover all aspects of initial funding proposals, budget compilation and monitoring. This includes ordering and spend within the online procurement, grant claims and reconciliations.

Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face, through webchat and telephony.

You will be a financial expert who is able to break down the complexities of management accounting to support Project Budget Holders who have a differing range of skills, using your communication and negotiation skills to aid this process. You have a methodical approach to work, able to plan and prioritise your workload and are comfortably using Finance systems.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
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Top job! Head of Communications

  • Full time
  • £41,756 – £48,000
  • Edinburgh
  • Closing 20th March 2019

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland. Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

About the role

We are currently looking for a dynamic and driven Head of Communications to join our recently redesigned Impact Team. The role is offered on a fixed-term basis until the end of October 2019.

The impact team at Citizens Advice Scotland spans our research, policy development, advocacy, communications and campaigns and seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law.

As Head of Communications, you will have responsibility for the delivery of communications, public affairs and campaigns activity supporting our social change programme across four areas of work. You will also be accountable for the Citizens Advice Scotland and Citizens Advice Bureaux brand in Scotland, overseeing the development of communications channels and supporting the Scottish Citizens Advice Bureaux network with its communications needs.

You will have significant experience working in communications and public affairs, managing and leading small teams or consultancies. You must be able to demonstrate a strong track record of delivering impactful communications activity and experience of working in a strategic communications role, including experience of strategy development and delivery.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist