Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Closed vacancies
This vacancy has now closed

Top job! Head of Communications and Policy

  • Full time
  • Circa £55,000
  • Edinburgh
  • Closing 28th January 2019

Closing date: Monday 28th January 2019 at 11.30pm

Shelter Scotland is looking for a dynamic Head of Communications and Policy with experience of managing the communications mix and influencing policy and decision makers to head up a dedicated team.

Our award-winning Communications and Policy Team is responsible for promoting Shelter Scotland’s brand. They also lead our public campaigning and digital communications to achieve change for those that do not have a safe, secure or affordable home in Scotland. Their work targets national and local government, as well as communities and stakeholder groups. And, by using rigorous research, client insight and human stories, they develop campaigns for change to tackle the root causes of Scotland’s housing crisis. Right now, we need someone like you to lead and manage our communications and policy activities in line with our new strategy.

About the role

As well as motivating and inspiring a team, you’ll be responsible for developing and delivering a communications plan and making sure we’re positioned effectively with policy makers and decision makers alike. Seeing that our digital presence continues to break new ground will be one of the challenges awaiting you too, as will developing and projecting compelling messages to the right audience at the right time in order to bring about change.

Working with the Director of Shelter Scotland, our Head of Services and Head of Business Development you will provide leadership across the organisation, line manage others and oversee the department’s annual budget.

About you

Used to developing and delivering effective communications, you also have strong management skills and a proven ability to effectively coordinate a department to deliver impact. We’ll also be looking for an excellent knowledge of digital communications and their strategic importance. As comfortable coordinating key policy messages as you are representing an organisation externally, including undertaking speaking engagements and media interviews, you're proactive, results-driven and commercially aware. What’s more, you’re not afraid to question convention and challenge the status quo when required.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Adviser - Edinburgh

  • Full time
  • £21,225 – £22,287
  • Edinburgh
  • Closing 28th January 2019

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Edinburgh area.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Edinburgh hub.

Shortlist
This vacancy has now closed

Senior Development Worker - Homelessness

  • Full time
  • £25,517 – £26,860
  • Dundee
  • Closing 3rd February 2019

Closing date: Sunday 3rd February 2019 at 11.30pm. Interviews: 7th and 8th February 2019

Do you have proven experience in community engagement and/or development work and excellent communication skills? Then join Shelter as a Senior Development Worker and you could soon be playing a key role within an exciting project that’s funded by The Social Innovation Fund and supported by the European Social Fund (ESF) and Scottish Government.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our Time for Change team and help us?

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The project is currently operating in Glasgow and a one-year pilot project was established in Dundee, which ran from October 2017. We have now secured funding to further develop this work in Dundee, as well as introducing this approach to Aberdeen and Edinburgh.

About the role

Based at our Community Hub in Dundee City Centre, your challenge will be to lead the project’s work and take accountability for its success. This will involve engaging with people with experience of homelessness across Dundee, developing opportunities for involvement and facilitating core groups and forums. We’ll also rely on you to build and maintain relationships with a variety of stakeholders and ensure the individuals you engage with are integral to service delivery. Seeing that your team, including paid staff and volunteers, deliver good customer care, person centred support and effective outcomes for clients will be vital too, as will supporting the Hub Manager to ensure contract and organisational targets are met and exceeded.

About you

This is an exciting and diverse role where you’ll be leading on the delivery of this workstream in Dundee, so you’ll definitely need to have developed and run administration systems, assisted with finances, including budgets, ideally in a customer-facing environment. You’ll also need excellent communication skills, not least as the role involves communicating with a variety of audiences. The success of this work is dependent on assertive outreach too, so you’ll need to be a confident and enthusiastic individual who can self-manage and self-motivate. The ability to manage and collate data, carry out analysis and write reports is a key skill. Whilst experience of working with people experiencing multiple and complex needs is desirable, it is not as important as your ability to engage with people, develop relationships and create opportunities for meaningful involvement.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Development Worker – Homelessness

  • Full time
  • £22,287
  • Aberdeen
  • Closing 3rd February 2019

Closing date: Sunday 3rd February 2019 at 11.30pm. Interviews: 8th February 2019

Are you a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits? Then join Shelter as a Development Worker and you could soon be playing a key role within an exciting project that’s funded by The Social Innovation Fund and supported by the European Social Fund (ESF) and Scottish Government.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our Time for Change team and help us?

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The project is currently operating in Glasgow and a one-year pilot project was established in Dundee, which ran from October 2017. We have now secured funding to further develop this work in Dundee, as well as introducing this approach to Aberdeen and Edinburgh.

About the role

As a Development Worker you'll be providing advice on all areas of housing, homelessness, money and debt and welfare benefits. This will involve conducting detailed interviews with each client, agreeing their needs, writing action plans and keeping accurate records. Establishing and developing relationships with relevant external organisations and services will also be key in this interesting and challenging role.

About you

You’ll need experience of housing and/or debt and/or welfare benefit advice and experience of working with people with a variety of issues in an advice and support environment. The ability to work with a wide variety of stakeholders is important too, as is a proactive, client-focused and collaborative approach, great relationship building skills, respect for others' opinions and the ability to deal effectively with change. You’ll need to be able to use MS office applications and experience of using case management systems is desirable.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Development Worker Homelessness

  • Full time
  • £25,517 – £26,860
  • Aberdeen
  • Closing 3rd February 2019

Closing date: Sunday 3rd February 2019 at 11.30pm. Interviews: 8th February 2019

Do you have proven experience in community engagement and/or development work and excellent communication skills? Then join Shelter as a Senior Development Worker and you could soon be playing a key role within an exciting project that’s funded by The Social Innovation Fund and supported by the European Social Fund (ESF) and Scottish Government.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our Time for Change team and help us?

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The project is currently operating in Glasgow and a one-year pilot project was established in Dundee, which ran from October 2017. We have now secured funding to further develop this work in Dundee, as well as introducing this approach to Aberdeen and Edinburgh.

About the role

Based at our Community Hub in Aberdeen City Centre, your challenge will be to lead the project’s work and take accountability for its success. This will involve engaging with people with experience of homelessness across Aberdeen, developing opportunities for involvement and facilitating core groups and forums. We’ll also rely on you to build and maintain relationships with a variety of stakeholders and ensure the individuals you engage with are integral to service delivery. Seeing that your team, including paid staff and volunteers, deliver good customer care, person centred support and effective outcomes for clients will be vital too, as will supporting the Hub Manager to ensure contract and organisational targets are met and exceeded.

About you

This is an exciting and diverse role where you’ll be leading on the delivery of this workstream in Aberdeen, so you’ll definitely need to have developed and run administration systems, assisted with finances, including budgets, ideally in a customer-facing environment. You’ll also need excellent communication skills, not least as the role involves communicating with a variety of audiences. The success of this work is dependent on assertive outreach too, so you’ll need to be a confident and enthusiastic individual who can self-manage and self-motivate. The ability to manage and collate data, carry out analysis and write reports is a key skill. Whilst experience of working with people experiencing multiple and complex needs is desirable, it is not as important as your ability to engage with people, develop relationships and create opportunities for meaningful involvement.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Empty Homes Adviser

  • Full time
  • £28,240
  • Edinburgh
  • Closing 4th February 2019

Closing date: 4 February 2019 at 11.30pm

Do you have experience of providing telephone and email advice, including housing related advice? Then join Shelter as Senior Empty Homes Adviser and help us bring empty homes back into use.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our team and help us?

Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this through a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It is also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

You will take overall responsibility for the Empty Homes Advice Service, line manage an Adviser, review and develop the advice service and take on more complex cases and referrals. Our aim is to encourage councils that don’t currently have an empty homes function to develop one, so cultivating relationships with a range of Local Authorities will be a key aspect of this challenging role. And, when it comes to highlighting key themes, trends and barriers and best practice to allow the Partnership to shape policy, meet training needs and share success, again, we'll count on you to deliver.

About you

Proven experience of telephone and email advice is key, with empty homes experience an advantage, but not essential. Used to supervising staff, you're also able to work effectively with a wide variety of stakeholders, both statutory and non-statutory, including volunteers. What's more, you have a proactive, collaborative and results-driven approach. The ability to positively influence others and sometimes persuade them to change their views, is also required, together with a willingness to challenge the status quo and introduce new ideas, methods or processes when required.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Top job! Community Hub Manager

  • Full time
  • £36,304
  • Glasgow
  • Closing 6th February 2019

Shelter Scotland is looking for a dynamic individual with the motivation, ability and experience to manage, develop and deliver against our vision for the Glasgow Community Hub. Whilst the hub itself is a city centre building, the activity of the hub is centred on delivering the change that we want to see locally. The Hub Manager is central to driving that change through community engagement plans, staff development and supervision, local partnerships and effective working relationships with colleagues across Shelter Scotland to realise this ambition and to monitor its impact on effecting change.

The team in our Community Hub in Glasgow offer a range of advice and support services to people in housing need. They also work with local partners and agencies in the local community to help more people get the help they require. The Hub is committed to working with people with lived experience of homelessness to both develop our services and to support local campaigning and activism in Glasgow. This is your opportunity to join play a vital role in the Hub’s future success.

About the Role

As a Hub Manager, you’ll have three key elements of focus. The first will be the management and successful delivery of our core advice services managing relations and negotiations with funders and external stakeholders. The second will be helping more people in the local community via targeted community engagement and meaningful collaboration with people with lived experience of homelessness. The third will be to drive and support local community campaigning and activism with increased and enhanced use of volunteers. Working closely with the Principal Solicitor, you will also support the Law Service to deliver strategic and systemic change to prevent homelessness in the city. And, when it comes to collaborating with other teams to grow our services, working on external relations, funding bids and local partnership opportunities or rolling out Shelter-wide quality initiatives, again, we’ll rely on you.

About you

To succeed, you’ll need a proven track record in a relevant area, including experience of developing and delivering services in the community and/or a regulated environment. We’ll also be looking for a flair for leading change and improving performance and a willingness to challenge the status quo and introduce new ideas, methods and processes. Proactive, client-focused and commercially aware, you have respect for others’ opinions and the communication skills it takes to influence at all levels. What’s more, you’re proficient in the use of Microsoft Office applications and case management and reporting systems and have good typing skills.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter Scotland is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shortlist
This vacancy has now closed

Adviser

  • Full time
  • £21,488 – £22,562
  • Glasgow
  • Closing 13th February 2019

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Glasgow area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Glasgow hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients whilst working to Shelter Quality Standards. Day-to-day, you'll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

About you

To succeed, you'll need demonstrable relevant experience, a proactive, collaborative and results-driven approach, sensitivity to other needs and the communication skills it takes to positively influence others. We'll also be looking for a flair for getting to the root of client's underlying needs and supporting them through change. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems

Benefits include 30 days' annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Senior Development Worker – Homelessness

  • Full time
  • £25,517 – £26,860
  • Edinburgh
  • Closing 13th February 2019

Do you have proven experience in community engagement and/or development work and excellent communication skills? Then join Shelter as a Senior Development Worker and you could soon be playing a key role within this exciting project.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The project is currently operating in Glasgow and a one-year pilot project was established in Dundee, which ran from October 2017. We have now secured funding to further develop this work in Dundee, as well as introducing this approach to Aberdeen and Edinburgh.

About the role

Based at our Community Hub in Edinburgh, your challenge will be to lead the project’s work and take accountability for its success. This will involve engaging with people with experience of homelessness across Edinburgh, developing opportunities for involvement and facilitating core groups and forums. We’ll also rely on you to build and maintain relationships with a variety of stakeholders and ensure the individuals you engage with are integral to service delivery. Seeing that your team, including paid staff and volunteers, deliver good customer care, person centred support and effective outcomes for clients will be vital too, as will supporting the Hub Manager to ensure contract and organisational targets are met and exceeded.

About you

This is an exciting and diverse role where you’ll be leading on the delivery of this workstream in Edinburgh, so you’ll definitely need to have developed and run administration systems, assisted with finances, including budgets, ideally in a customer-facing environment. You’ll also need excellent communication skills, not least as the role involves communicating with a variety of audiences. The success of this work is dependent on assertive outreach too, so you’ll need to be a confident and enthusiastic individual who can self-manage and self-motivate. The ability to manage and collate data, carry out analysis and write reports is a key skill. Whilst experience of working with people experiencing multiple and complex needs is desirable, it is not as important as your ability to engage with people, develop relationships and create opportunities for meaningful involvement.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist

Find out more about Shelter Scotland on Good HQ

Volunteering

Retail Assistant

At Postcode

Charity Shops / Retail

10th January 2019

This opportunity is within the Shelter's busy retail outlet in Prestwick. The opportunity would involve serving customers, sorting through donations to sort clothing, bric-a-brac; books etc. After training volunteers, if they wished, could be Till operators. steam clothing… Read more

Customer Service Volunteers

At Postcode

Charity Shops / Retail

15th November 2017

Shelter Scotland helps over half a million people a year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own. The Shelter Charity Shop raises vital funds towards… Read more

Stock Room Volunteers

At Postcode

Practical / DIY

15th November 2017

Shelter Scotland helps over half a million people a year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own. The Shelter Charity Shop raises vital funds towards… Read more

More volunteering opportunities on Good HQ