Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Top job! Senior Philanthropy Manager (Scotland)

  • Full time
  • up to £40,000
  • Edinburgh (some home working)
  • Closing 8th January 2019

BTA (Bruce Tait Associates) are delighted to be working with Shelter in their search for a Senior Philanthropy Manager (Scotland).

Scotland is in the midst of a housing crisis. Every 18 minutes, a household is assessed as becoming homeless. Where do they turn to?

Shelter has been providing advice and practical support to people in this plight for the past 50 years. To date, it has helped 500,000 Scots.

In addition, it’s a campaigning organisation with a strong voice. It has championed young people’s rights, held letting agents to account when they have illegally charged fees, lead the charge in the fight against the so called “bedroom tax” and worked closely with Police Scotland to end illegal evictions.

The need is great and growing. The charity needs to boost its income to help meet this challenge and is now looking for a Senior Philanthropy Manager to engage with potential major donors who have the empathy and the ability to make a significant impact. You will need to be excellent at cultivating and stewarding relationships worth 6 figures or more while evidencing strong stakeholder management skills, both internally and externally. Your communications skills will be second to none with you practised and perfect at making a strong pitch or case for support.

You will be expected to be a mature professional who is self motivated and driven to achieve set targets. Ideally, you will show how you have grown income through a tenacious, strategic and creative approach.

If you would like to work for one of the biggest brands in the third sector, have a passion for Shelter’s work and are experienced at managing or brokering high value relationships, then please consider this as your next career move. This role is open to people from the private and public as well as third sector.

Shortlist

Support Worker

  • Full time
  • £21,225 – £22,287
  • Annan, Dumfries & Galloway
  • Closing 24th December 2018

Shelter Scotland are looking for a Support Worker with a good knowledge of homelessness and housing legislation and welfare benefits, to provide support to clients with complex needs, enabling them to resettle, prevent homelessness and to sustain accommodation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

About the role

As a Support Worker you’ll undertake comprehensive housing needs and risk assessments so that the client’s housing-related support needs are fully identified. Providing flexible support, including support in people’s homes and a variety of settings, you’ll develop an outcome focused support plan with the client as well as developing, maintaining and coordinating effective working relationships.

About you

We’re looking for someone with proven experience of working with vulnerable people. With some knowledge of homelessness, housing welfare benefits and safeguarding processes, and a willingness to further develop your knowledge and understanding you will be proficient using a case management system and Microsoft Office applications. You’ll also have a proactive and resilient approach, excellent relationship building skills and a flair for adapting your influencing style. A full driving licence, access to a vehicle and relevant insurance is essential.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter Scotland is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shortlist
Closed vacancies
This vacancy has now closed

Top job! National Services Manager

  • Full time
  • £45,000
  • Edinburgh, Glasgow or Dundee
  • Closing 23rd July 2018

Closing date: 23 July 2018 at 11.30pm

We are looking for a commercially aware individual with senior level experience in service delivery/campaigning organisations to join us as National Services Manager and lead, manage and develop our services across Scotland.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Currently, we operate Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen. Each multi-functional Hub offers a range of advice and support services and works jointly with our Communications & Policy team to plan and deliver localised community engagement, campaigning and policy work. Each Hub is also a focus for volunteering and fundraising activities. This is a particularly exciting time for our services, with a new strategy being launched in October 2018. This includes plans to develop our telephone and online advice and our network of Hubs. We also plan to further develop the involvement of people with lived experience of homelessness in the co-production of our services. In short, now is a great time to join us.

About the role

As National Services Manager you’ll have responsibility for developing our Community Hubs, including a national helpline and the Scotland Housing Law Service, as key delivery vehicles. This will link to our ambitions for developing user involvement, volunteering and mobilising local support for the changes we seek as Scotland’s leading charity campaigning on housing and homelessness. You’ll also be responsible for a budget of circa. £2.2m and around 60 staff and manage a Senior Operations Manager and four Community Hubs Managers. Developing and delivering a strategy for each Hub, ensuring contract targets are met and developing our role and profile with existing and potential partners – all are aspects of this high profile senior level role.

About you

To succeed, you’ll need in-depth experience gained at management level in a service delivery/campaigning organisation and a good understanding of organisational development and managing change. We’ll also be looking for the ability to apply commercial and financial principles and a commitment to achieving outstanding results. Someone who thinks ahead, seizes the initiative and takes prompt action to solve any problems, you’re not afraid to challenge the status quo and introduce new ideas, methods or processes where appropriate. What's more, you’re customer focused, have strong people management skills and are adept at using your professional expertise to develop strategic proposals for improvements to services.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Digital Content Producer

  • Part time
  • £26,636 – £27,960 pro-rata
  • Edinburgh
  • Closing 15th July 2018

Closing date: 15 July 2018 at 11.30pm

We are looking for a highly creative individual with extensive experience of writing for websites, social media and online marketing campaigns to join us as a Digital Content Producer and play a key role in the production of high quality online advice content.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Part of our Communications and Policy function, the Marketing Communications team plays its part by protecting the Shelter Scotland brand, monitoring audience perception and delivering external communications across all channels. They also work with Fundraising colleagues to localise appeals, promote our local services, support our campaigning and carry out other marketing related projects. Right now, we need someone like you to help us continually improve our interactive content and create a better experience for our users.

About the role

Your focus will be on creating high-quality content across our digital properties to ensure our users have a greater understanding of what it’s like to be homeless or in bad housing in Scotland today. Specifically, the role has two main strands. Firstly, you’ll participate in the production cycle of published online advice content by working with the Marketing Communications and Advice teams to produce or direct high quality, user-centred content. Secondly, you’ll help create and curate content for Shelter Scotland’s website, social sites, emails and banner ads that’s high quality, relevant and user-centred, with a consistent tone throughout. And, all the while, you’ll be working in a role with lots of scope, with people that will give you the time and environment to produce your best work.

About you

It goes without saying you have a passion for all things digital and are willing to keep yourself up-to-date with what makes a piece of content great. You also have extensive experience of writing for online, an excellent all-round understanding of websites and usability issues and a flair for researching, analysing and conveying complex information to a variety of audiences. In-depth knowledge of SEO techniques to secure high rankings in natural search is important too, with an understanding of how we can use Outreach and Influencers to increase our reach and a willingness to help the team to plan a strategy around this a real bonus. And, because the role is part time, you’ll need to be disciplined about how you choose to spend your time and confident delegating tasks to other team members where necessary.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Community Hub Manager

  • Full time
  • £32,922 – £35,505
  • Glasgow
  • Closing 21st August 2018

Closing date: Tuesday 21st August 2018 at 11.30pm

Shelter Scotland is looking for a results-driven individual with staff and service management and development experience to join us Hub Manager and ensure our team provides a range of quality, customer focused services.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

The team in our Community Hub in Glasgow offer a range of advice and support services to people in housing need. They also work with local partners and agencies in the local community to help more people get the help they require. The Hub is committed to working with people with lived experience of homelessness to both develop our services and to support local campaigning and activism in Glasgow. This is your opportunity to join play a vital role in the Hub’s future success.

About the Role

As a Hub Manager, you’ll have three key elements of focus. The first will be the management and successful delivery of our core advice services managing relations and negotiations with funders and external stakeholders. The second will be helping more people in the local community via targeted community engagement and meaningful collaboration with people with lived experience of homelessness The third will be to drive and support local community campaigning and activism with increased and enhanced use of volunteers. Working closely with the Principal Solicitor, you will also support the Law Service to deliver strategic and systemic change to prevent homelessness in the city. And, when it comes to collaborating with other teams to grow our services, working on external relations, funding bids and local partnership opportunities or rolling out Shelter-wide quality initiatives, again, we'll rely on you.

About you

To succeed, you’ll need a proven track record in a relevant area, including experience of delivering services in a highly complex and regulated environment. We’ll also be looking for a flair for leading change and improving performance and a willingness to challenge the status quo and introduce new ideas, methods and processes.

Proactive, client-focused and commercially aware, you have respect for others’ opinions and the communication skills it takes to influence at all levels. What's more, you’re proficient in the use of Microsoft Office applications and case management and reporting systems and have good typing skills.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter Scotland is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Housing Adviser

  • Full time
  • £21,015 – £22,066
  • Edinburgh
  • Closing 26th August 2018

Closing date: Sunday 26th August 2018 at 11.30pm

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Edinburgh area.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Edinburgh hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients whilst working to Shelter Quality Standards. Day-to-day, you’ll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You’ll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients’ needs, writing case plans and keeping accurate records – all are part and parcel of this interesting and varied role.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and results-driven approach, sensitivity to other needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of client’s underlying needs and supporting them through change. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Service Manager

  • Part time
  • £29,475 – £30,608 pro-rata
  • Paisley, Renfrewshire
  • Closing 22nd August 2018

Closing date: 22 August 2018 at 11.30pm

Shelter Scotland is looking for an experienced Service Manager who’s used to delivering contracts in a regulated environment, to drive forward the legacy of an exciting and innovative project that makes a real difference to families in housing need.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help

This particular role is based in our innovative Foundations service in Renfrewshire. Foundations First is funded by the STV Children's Appeal to deliver housing support and advice to families facing housing and homelessness issues across the local authority area. This is your opportunity to play a leading role within it, as well as help shape the future of some of our other services.

About the role

As the registered manager for this vital regulated Housing Support service, you’ll be responsible for line-managing a team that includes housing support workers, an advice worker and a volunteer co-ordinator. You’ll also, together with the Operations Manager, work with key partners across the local authority to embed the learning from our work with families in this area. Leading and managing specified services, delivering good customer care and effective outcomes for clients and taking accountability for the performance of the Foundations First service – all are aspects of this high profile role. And, when it comes to contributing to the strategic development of our services by identifying and acting on local relationship opportunities to improve the client journey, experience and outcomes, again, we'll rely on you.

About you

You’ll need to be registered with SSSC as a Housing Support Manager, or have the practice and management qualifications required to progress registration. We’ll also be looking for proven experience of day-to-day staff and service management, including service development. Creative and innovative in approach, you have what it takes to lead change and improve performance and a willingness to challenge the status quo and introduce new ideas, methods and processes when appropriate. Commercially aware, with a collaborative way of working, you have excellent communication and influencing skills, respect for others opinions and a real drive for results. Proficiency using Microsoft Office applications and case management and reporting systems is important too, as is the ability to type.

Applicants will be required to join the PVG scheme. Existing scheme members will be subject to an application to Disclosure Scotland for a PVG scheme update. Any spent convictions under the provisions of the Rehabilitation of Offenders Act 1974 will not be disclosed. Any information revealed will be dealt with confidentially and in accordance with our Equal Opportunities policy on the recruitment of ex-offenders. A conviction is not necessarily a bar to recruitment and consideration will be given to all material facts and circumstances. Shelter is a registered body with Disclosure Scotland and as such adheres to the Code of Practice. Copies of this are available.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Philanthropy Manager - Fundraising

  • Full time
  • up to £40,000
  • Edinburgh
  • Closing 7th November 2018

Closing date: 7 November 2018 at 11.30pm

Shelter Scotland is looking for a proactive individual with experience of working with high net worth individuals (HNWIs) in a charity or commercial environment, to join us in this vital fundraising role as Senior Philanthropy Manager and help accelerate growth in our six and seven figure donations.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Part of an award-winning fundraising team, High Value Partnerships (HVP) raises funds from high-net-worth individuals (Philanthropy), legacy pledgers, trusts, the Big Lottery Fund and businesses. Against the backdrop of a worsening housing crisis and increasing numbers of people who are homeless, the Philanthropy team has ambitious plans to significantly grow its income to meet the ever-growing demand for our services. Join us, and, as part of a passionate and creative team, you’ll help us take philanthropy fundraising to new heights.

About the role

This brand new position involves building a pipeline of prospective high net worth donors and meeting annual fundraising targets that allow us to deliver vital services across Scotland. It also involves building propositions and developing products that will support growth in large donations and pledges. Working across the wider HVP team and managed remotely by the Head of Philanthropy based in London, we’ll rely on you to build a plan for Shelter Scotland to attract donations from HNWIs. You’ll also be responsible for developing a strategy to expand our networks and deepen our relationships with existing donors to grow their financial commitment. Managing and cultivating a portfolio of donors and prospects and working with research colleagues to identify potential new donors - all are aspects of this challenging role.

About you

You’ll need proven experience of securing large gifts from HNWIs in a charity or equivalent experience in a commercial relationship/sales role. We’ll also be looking for a flair for writing clear, compelling proposals and reports that effectively communicate the difference Shelter makes. Excellent relationship building skills are also a given, as is an understanding of trends in the philanthropy and broader fundraising space. Self-motivated, results–driven and commercially aware, you're equally at home collaborating with others or working autonomously. What’s more, you’re a creative thinker who’s not afraid to challenge the status quo and introduce new ideas when appropriate.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Marketing Officer

  • Full time
  • £29,770 – £30,914
  • Edinburgh (but possibly flexible on location)
  • Closing 11th December 2018

Shelter Scotland is looking for a creative individual with experience of creating and implementing creative and outcome driven marketing communications plans, to join us as Senior Marketing Officer and play a key role within our Marcomms team.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Part of our Communications and Policy function, the Marketing and Communications teams within Shelter Scotland are responsible for the promotion, protection and development of the Shelter Scotland brand. Acting both proactively in developing new work and initiatives that are activity aligned to and in support of our Strategic objectives, we also act as an internal MarComms support agency for the wider organisation. Indeed, the MarComms team works to support all campaigning activity, services, fundraising, retail and training promotion and has a core focus on ensuring the stories and views of those with lived experience of bad housing and homelessness in Scotland are at the heart of all our work.

About the role

Your challenge will be to work with key stakeholders across Scotland (and England) to design and deliver local and national promotional activities and events to support our strategic objectives. We’ll also rely on you to support their implementation using the full range of traditional channels. Working closely with our Scottish Digital Manager and Scottish Media Manager to ensure maximum impact from integrated communications will be important too. What’s more, you’ll also be responsible for seeing that day-to-day work across Scotland is brand compliant and provide invaluable advice to colleagues to help their activities support the Shelter Scotland brand.

About you

It goes without saying that you have a track record of success in a marketing and communications environment, possibly, though not essentially, as a line manager. You’ll also need experience of devising, planning and managing the delivery of events of varying type and size. The focus and drive it takes to meet goals and deadlines and manage a demanding workload is essential too. And, if you can bring experience of working across multiple functions, perhaps with a national brand, even better, although this is not as important as excellent written and verbal communication skills, commercial awareness and lots of creativity and innovation.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist

Find out more about Shelter Scotland on Good HQ

Volunteering

School Engagement Volunteer

At Postcode

Tutoring / Supporting Learners

27th September 2018

School Engagement Volunteers will visit primary or secondary schools in Edinburgh to deliver interactive sessions, in pairs, about housing issues and homelessness. Volunteers will be given full training, and will use an existing lesson resource to deliver the sessions. This is an… Read more

Retail Assistant

At Postcode

Charity Shops / Retail

2nd August 2018

This opportunity is within the Shelter's busy retail outlet in Prestwick. The opportunity would involve serving customers, sorting through donations to sort clothing, bric-a-brac; books etc. After training volunteers, if they wished, could be Till operators. steam clothing… Read more

Customer Service Volunteers

At Postcode

Charity Shops / Retail

15th November 2017

Shelter Scotland helps over half a million people a year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own. The Shelter Charity Shop raises vital funds towards… Read more

More volunteering opportunities on Good HQ