Charity registered in Scotland SC035936
We are looking for an energetic and passionate individual who will contribute significantly to our work with clients and partners all over the world, providing outstanding customer service. This role will support the International Team and the Head of International in the development of a global network of learning and development Hubs and the coordination of our direct delivery programmes.
With a 15 year track record of successful delivery in Scotland, the Social Enterprise Academy has been sharing its business and learning delivery models for the past 6 years with international partners through a social licence approach. We now have 13 Social Enterprise Academy Hubs at different stages of development in South Africa, Malawi, Rwanda, Zambia, Egypt, Malaysia, Indonesia, Pakistan, India, Canada, Australia, New Zealand and Wales. This new role will build on this outstanding foundation.
Having the right values fit, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.
· To provide effective administrative and coordination support to Account Managers, facilitators and learners in the ongoing development and delivery of Academy learning programmes
· To ensure Hub systems and processes are followed and maintained to a high standard
· To make all administrative arrangements connected with the Southern Scotland Hub programmes, providing a professional and efficient level of service
Hub Network Coordination/ Customer Service
· To support the International team in delivering outstanding learning and development around the world.
· To be an efficient and welcoming point of contact for SEA International, ensuring that the Hub network in particular, is well served. This may include scheduling webinars and securing newsletter content.
· To be a resourceful, self-starter who can troubleshoot issues across the Hub network.
· To support annual data collection from the Hub network.
To work with the International Managers, overseas partners and clients to:
· Make the arrangements for learning programmes, activities and events including collating learning materials, booking venues, catering and equipment.
· To liaise closely with and support facilitators to effectively deliver learning programmes.
· As required, recruit and support suitable learners, onto learning programmes and help ensure key learner targets are delivered.
· To coordinate the administration for learners undertaking City and Guilds qualifications.
· To update programme monitoring documents, feedback and evaluations.
· To administer and input all necessary data onto the Learning Management System.
· Book travel, accommodation and arrange visas for the International team and facilitators.
· To contribute, as an integral member of the team, to the development and success of the SEA International.
For a full set of criteria please download the job pack below
The Social Enterprise Academy are looking to recruit new volunteer Board members with varied personal and professional characteristics and experiences who are able to commit to a minimum of 45 hours per year. We are seeking people with shared values around achieving social impact through learning and development but with different ways of thinking and doing things.
Why join the Social Enterprise Academy Board?
This is a unique opportunity to join a motivated and committed Board who are working together to shape the future of a leading learning and development organisation supporting social change.
Given the Academy’s role in national policy discussions and its replication internationally, you will have influence considerably beyond the immediate reach of the Academy.
Through your Board role you will expand your contacts, knowledge and skills, and you will connect with a vibrant and committed group of staff, facilitators and learners in the fast-growing social impact space.
What kind of Board members are we looking for?
As well as having the wider professional skills and experiences that we need, we also want a Board that reflects and understands the people that we serve. Previous Board experience is not essential, nor is a long career at a senior level.
As a Board member you will work with our Chair, fellow Board members and our Chief Executive to contribute towards the future of the organisation. Your work will help ensure that we continue to deliver a high quality service and encourage innovation in learning and enterprise.
You will be legally responsible for the organisation and will be supported in fully understanding how to carry out your role. You will provide ideas, insight, feedback, and will challenge to help increase our reach and impact.
For more information about the role please download the recruitment pack.
We are also holding recruitment information sessions. These will give you the opportunity to hear more about the organisation and will give you the chance to ask questions about your application. You can find details about the sessions in the recruitment pack.