Save the Children UK is looking for a new Trustee to join our Board. Our Trustees play a pivotal role in setting the strategic direction of our organisation, as well as holding management to account to ensure we are delivering our best for children every day. For this role, we are looking for a Trustee with Safeguarding experience to join our Board.
As a Trustee with Safeguarding experience, you will act as a point of contact between the Board and Save the Childrens professional safeguarding team relating to child safeguarding, Protection against Sexual Exploitation and Abuse (PSEA), the safeguarding of other vulnerable people and the prevention of sexual harassment and abuse in the workplace.
Save the Children UK recognises the value of diversity in all its forms at all levels of the organisation, including at Board level. We celebrate its role in the creation of an inclusive workplace culture and thrive on the range of experience and insight diversity brings to our organisation. We want to increase the diversity of our leadership and particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.
Save the Children UK is advertising this post on a number of national jobs websites. We will assess candidates against the requirements of the role.
Trustees are required to attend quarterly Board meetings at Save the Children UK’s Head Office in Farringdon, London, and an annual Board call. They will also be asked to join one or more of the Board’s subcommittees, which requires an additional time commitment, and may be asked to undertake overseas travel on behalf of Save the Children UK.
While this role is not remunerated, Trustees will receive reimbursement for reasonable expenses incurred during work on behalf of Save the Children UK.
At Save the Children UK we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future. We look forward to hearing from you.
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.
As the Supporter Care Advisor you would be responsible for:
• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately to help identify trends and new ways of working
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line Advocacy support
This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.
We are looking for someone with:
• Excellent communication and customer service skills
• Strong written communication skills with the ability to personalise responses
• Problem Solving, identifying issues
What we can offer you:
• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
• Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.