The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are also responsible for responding to requests for the review of local authority Scottish Welfare Fund (SWF) decisions from members of the public.
Working with the SWF Review Team Manager, you will be responsible for delivering an efficient, effective and independent service to review the decisions that local authorities have made on applications for Community Care Grants and Crisis Grants. You will be a key member of the SWF Review Team, investigating and making decisions on cases in line with relevant guidance and process, handling incoming enquiries and providing relevant, up to date information.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will allow you to effectively liaise with members of the public and local authorities.
The Fundraising team for Paisley Museum Reimagined is looking for an energetic team player to provide administrative support to the Campaign Director, Fundraising Manager and Board of Trustees. Reporting to the Fundraising Manager, the role will include database management, research and the development of mid to low-level funding applications. A key requirement will be to foster effective working relationships with the PMR project management team; capital campaign trustees and prospects; and Renfrewshire Council’s marketing and communications team.
It is essential that you have a HNC qualification or equivalent work experience with a track record in record keeping and data management as well as an understanding of GDPR and how it is observed in the context of charitable fundraising. You will also be proficient in the management of CRM databases and have an understanding of website development and their maintenance. You will be responsible for collating information to harness the database and produce excellent prospect information. You should be effective at event administration and support and be able to contribute to the campaign through social media channels and the website. You must be competent in Microsoft Office packages including Word, Excel and Outlook, and internet search/research. You will be able to work proactively on your own initiative, whilst working supportively as part of a team.
It is also essential that you are able to work some evenings and weekends.
It is also desirable that you have experience of supporting fundraising in a non-profit organisation as well as an appreciation of the Arts and Heritage sectors and knowledge of social media monitoring tools, website development and CMS.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to Disclosure Scotland checks, please visit disclosurescotland.co.uk.
We are seeking to appoint a pool of 30 Education Panel Members comprising a mix of Registered Teachers and Lay Members).
The role involves serving as a member of GTC Scotland's Education Panels which have responsibility for:
Terms of Employment: Four Years from 2 April 2020.
Time Commitment: Approximately 10 to 15 days per year. Work will be based in various locations across Scotland.
You will be expected to serve on at least 10 panels each year and attend professional learning sessions as required. A mandatory induction event in scheduled to take place in the GTCS offices in Edinburgh on Friday 3 April 2020.
Compensation Payment & Expenses: A compensation payment plus reasonable expenses will be provided for Council member attendance in accordance with our Member Expenses and Compensation Scheme Policy. Compensation is currently £75 for each half-day (up to 3.5 hours) and is intended to compensate members of any financial loss incurred as a result of their attendance; it is not an attendance fee.
Please note: No compensation or expenses will be paid to applicants in connection with the appointment process.
The role involves servicing as a member of GTC Scotland's governing Council which has responsibility for:
This post is a public appointment, rather than a position of employment.
Terms of Appointment: Four years from 2 April 2020.
Time Commitment: Approximately 8 to 12 days per year.
You will be expected to attend four Council meetings a year and may be required to serve on up to two committees.
Committees may meet between four and six times a year.
Compensation Payment & Expenses: A compensation payment, plus reasonable expenses, will be provided for Council member attendance in accordance with our Members Expenses and Compensation Scheme Policy. Compensation is currently £75 for each half-day (up to 3.5 hours) and is intended to compensate members for any financial loss incurred as a result of their attendance, it is not an attendance fee.
Please Note: No compensation or expenses will be paid to applicants in connection with the appointment process.
Passionate about making a difference? A believer in using evidence to help make a bigger difference?
We are looking for a Senior Analyst to join our Evaluation and Research team, to help our clients in the charity and public sectors to understand, articulate and improve their impact. This is an opportunity to work in a small, committed team supporting organisations such as Macmillan Cancer Support, Lloyds Bank Foundation, BBC Children in Need, British Heart Foundation, Versus Arthritis, Mind and Missing People. We need someone who can work magic with quantitative data and also loves getting out into the field to conduct qualitative research. We’re all home-based, so you’ll need to be comfortable with the discipline which that requires, and be happy with working under your own steam – but you won’t be abandoned, we all keep in close touch with calls and frequent get togethers.
Areas of work:Evaluation & Research
Supporting internal business processes
Supporting business development activities
Location: Home based, with IT to support virtual working.
Applicants should ideally be resident in the Central Belt of Scotland to facilitate frequent team interaction, but we would be willing to discuss alternative locations for an exceptional candidate.
Key responsibilities (dependent on prior experience):
A Job Specification is available for download below.
The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Officer plays a pivotal role and will handle incoming enquiries and provide relevant, up to date information and advice on the SPSO to all stakeholders. You will be a key member of our assessment and guidance unit, which administers, monitors, and works to resolve cases in the early stages of a complaint.
To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally within complaints handling. You will have good knowledge and experience of a customer services environment, preferably within a public service organisation under the Ombudsman’s jurisdiction and/or 3rd sector/support agency. Administrative skills including fast and accurate keyboard skills, IT skills (e-mailing, word processing short reports, data entry and retrieval of case documents) and attention to detail are all essential to this role. You will have excellent communication and organisational skills and demonstrate evidence of customer service and professional presentation skills.
Winning Leishman are seeking an experienced Fundraiser to join our team. This post will involve research into grant makers, developing funding proposals and following up with reports and communications to maximise long-term income generation on behalf of Winning Leishman’s clients.
A full Job Description is available for download below.
Are you qualified and experienced in personnel development? Dundee Volunteer and Voluntary Action is looking for an experienced HR advisor, trainer and excellent communicator to review the organisation’s current HR policies and procedures, ensure that staff are trained accordingly and reinforce our corporate services team during a period of change management following the joining together of Dundee Voluntary Action and Volunteer Dundee.