This vacancy has now closed

CRM Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 13th February 2019

  • Advertised from 24th January 2019
  • Plus contributory pension. 35 hours per week.


Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

As a member of the Digital Services and IT Team and reporting directly to the Head of Digital Services/IT, your role will be key in helping VSS transform the digital aspect of their business. Your duties will be focussed on digital technologies and how these will help improve service delivery, raise VSS’s profile, gain supporters and help VSS reach more people. You will manage VSS’s interaction with existing and potential service users and endeavour to constantly improve the user’s digital experience.

You will assist in developing high quality digital content for a range of audiences, and working closely with other members of the staff, will maintain and contribute to the development of VSS website and digital channels, and act as social media custodian. You will also support internal communications.

You will have a responsibility for liaising with implementation partners and subscribed services/products for CRM and digital channels.

You will be willing to travel to meet national requirements of the role.

This post will be subject to a Standard Disclosure Check.

Application notes

To download an application pack, please visit our website: and click on the Get Involved button. The Current Vacancies page can be found in the Work For Us section.

Completed applications should be returned by 5pm on Wednesday, 13 February 2019

Interviews will be held in Glasgow on Monday, 25 February 2019. Please ensure that you are able to attend the interview before applying for the position.