Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice
Bureaux across Scotland.
Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra
Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free,
independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers
and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over
one million issues overall.
We are currently recruiting for the post of Content Researcher and Writer to join our Digital Advice Content
Team.
We're offering an exciting opportunity to work at the heart of supporting Scotland's largest independent
advice network.
The delivery of Scotland's new Social Security Agency marks a significant change for Scotland - be part of this
by writing advice content on the 11 new devolved benefits and other devolved areas.
Citizens Advice Scotland is going through an exciting period of change, with an enhanced focus on what people want
from the service and a move to providing more multichannel advice. The Digital Advice Content Team plays a key
role in this transformation.
You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability
to interpret legislation and ideally an awareness of UX and digital publishing.
The post is based in Edinburgh, although occasional travel and overnight stays will be required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public
holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our
employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy
to consider other flexible working arrangements where appropriate.