The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. We are currently looking for two Network Engagement Officers who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2021.
As well as providing project support, your role will support the execution and delivery of the Help to Claim (Universal Credit) project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.
The role will ensure both external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, continuous improvement and Quality Assurance as well as contract management and management control and reporting requirements. The role will foster a team culture and support the National Projects and in particular the Help to Claim Teams to communicate and engage stakeholders effectively on all national projects related matters.
Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face as well as through webchat and telephony.
The successful candidate will be able to demonstrate knowledge and experience of project support, including the use of project stakeholder, communication and contract management tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software and previous experience of on line contract tendering systems would be an advantage.
This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.
*This role is normally based in either our Edinburgh or Glasgow offices. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.
Closing date: 22 July 2020, 8pm
Remote Interviews via Microsoft Teams: 30 July 2020
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: firstname.lastname@example.org
In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: email@example.com
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)