The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are also responsible for responding to requests for the review of local authority Scottish Welfare Fund (SWF) decisions from members of the public.
Working with the SWF Review Team Manager, you will be responsible for delivering an efficient, effective and independent service to review the decisions that local authorities have made on applications for Community Care Grants and Crisis Grants. You will be a key member of the SWF Review Team, investigating and making decisions on cases in line with relevant guidance and process, handling incoming enquiries and providing relevant, up to date information.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will allow you to effectively liaise with members of the public and local authorities.
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at spso.org.uk/working-for-us for an application pack or contact 0131 240 2979 or firstname.lastname@example.org for further information.
Closing date: 3pm, Wednesday 26 February 2020
Interviews: To be held 9 March 2020
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Equal Opportunities Statement:
We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.